Part-Time Customer Service Team Member – arenaflex Store

Join the arenaflex team as a Part-Time Customer Service Team Member and become an integral part of delivering exceptional customer experiences in our Sarasota/University, FL store. As a key member of our front-end operations team, you will play a vital role in maintaining store recovery standards, leading omnichannel processes, and ensuring our Brand Promises are met. If you're passionate about providing friendly customer service and have a knack for managing front-end policies and procedures, we want to hear from you!

About arenaflex

arenaflex is a leading creative destination in North America, operating over 1,300 stores in 49 states and Canada, and online at arenaflex.com and arenaflex.ca. Our purpose is to fuel the joy of creativity, and we're committed to providing a welcoming and inclusive environment for all customers and team members. With a rich history dating back to 1973, arenaflex has evolved into a premier destination for all things creative, offering a wide range of products and services to inspire imagination and innovation.

Key Responsibilities:

As a Part-Time Customer Service Team Member, you will be responsible for:

• Assisting the Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements
• Ensuring all front-end policies and procedures are followed, achieving your KPIs, and managing your team to achieve their role KPIs
• Planning and leading the execution of class and in-store events in accordance with Company programs
• Leading the omnichannel processes to deliver seamless customer experiences across all touchpoints
• Managing and executing shrink and safety programs to maintain a secure and efficient store environment
• Assisting with cash reconciliation and bank deposits, as well as inventory processes, including Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed
• Assisting with the onboarding of new Team Members and training, observing, and coaching the customer experience team (sales floor and cashier) to achieve results
• Serving as Manager on Duty (MOD) and interacting with customers, team members, and vendors in a professional and respectful manner
• Participating in the truck unloading and stocking processes to ensure truck standards are followed and completed within budget
• Cross-training in Custom Framing selling and production, and leading the delivery of high-quality custom framing solutions to customers in select stores

Preferred Knowledge, Skills, and Abilities:

* Retail management experience preferred

• Strong communication and interpersonal skills
• Ability to work in a fast-paced environment and adapt to changing priorities
• Basic math skills and accuracy with handling cash and operating a point-of-sale system
• Ability to remain standing for long periods of time and move throughout the store
• Regular bending, lifting, carrying, reaching, and stretching
• Lifting heavy boxes and accessing high shelves by ladder or similar equipment

Work Environment:

* Public retail store setting with climate-controlled areas

• Some stock rooms may not be climate-controlled
• Some outdoor work may be required to retrieve shopping carts or unload trucks
• Frame shop contains glass cutter and heat press
• Work hours include nights, weekends, and early mornings

Benefits and Perks:

* Competitive hourly rate

• Opportunities for career growth and professional development
• Comprehensive benefits package, including health insurance, paid time off, and tuition assistance
• Generous employee discounts
• A fun and dynamic work environment that fosters creativity and innovation

How to Apply:

If you're passionate about delivering exceptional customer experiences and have a knack for managing front-end policies and procedures, we want to hear from you! Apply now to join the arenaflex team as a Part-Time Customer Service Team Member.

Equal Opportunity Employer:

arenaflex is an Equal Opportunity Employer and is committed to creating a diverse and inclusive work environment. We welcome applications from all qualified individuals and are dedicated to providing reasonable accommodations to ensure equal access to employment opportunities.

Accommodations:

If you require a reasonable accommodation to fully participate in the job application or interview process, please contact Customer Care at 1-800-642-4235 (1800-MICHAEL). Apply for this job