Ticket/Gate Agent (Customer Service Agent) - IND

About the position As a Ticket/Gate Agent at Delta, you will play a vital role in ensuring that cargo is transported on time and safely. This entry-level position is designed for individuals who are eager to start their careers in the airline industry. You will be the first point of contact for customers, greeting them warmly and guiding them through the ticketing and baggage check-in process. Your responsibilities will include managing the check-in and boarding processes, making gate announcements, and ensuring that customers have the necessary travel documentation. In addition to customer service, you will be responsible for physically handling baggage, which may involve tagging and lifting bags weighing up to 70 pounds. You will operate loading bridges, open and close aircraft doors, and escort unaccompanied minors and disabled passengers throughout the airport. The position requires flexibility in scheduling, with shifts ranging from early morning to overnight, and you will work between 20 and 40 hours per week based on your seniority. Delta is committed to providing mentorship and support to help you advance your career. The starting pay for this position is $19.00 per hour, with regular pay increases over time. This role is essential in making air travel a smooth and enjoyable experience for customers, and you will be part of a team that values care, integrity, resilience, servant leadership, and teamwork.

Responsibilities

• Owning the check-in process, boarding process, and seat availability.

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• Making gate announcements and ensuring customers have the accurate travel documentation.

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• Tagging and lifting baggage from scales to conveyor belts, with some bags weighing up to 70 pounds.

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• Operating loading bridges.

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• Opening, closing, and securing aircraft doors.

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• Escorting unaccompanied minors and disabled passengers throughout the airport.

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• Scheduling based on operational needs, with shifts ranging from early morning to overnight.

Requirements

• Consistently prioritizes safety and security of self, others, and personal data.

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• Embrace diverse people, thinking, and styles.

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• Possesses a high school diploma, GED, or high school equivalency.

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• Is at least 18 years of age and has authorization to work in the United States.

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• Proficiency in English.

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• Strong verbal and written communication skills using appropriate grammar, tone, and pronunciation.

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• Possess basic digital literacy.

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• Pass a physical ability test (PAT).

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• Pass a Customer Service Assessment.

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• Ability to hold airport specific requirements such as a SIDA Badge and Customs Seal.

Nice-to-haves

Benefits

• Competitive salary, industry-leading profit sharing program, and performance incentives.

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• 401(k) with generous company contributions up to 9%.

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• Paid time off including vacation, holidays, paid personal time, maternity and parental leave.

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• Comprehensive health benefits including medical, dental, vision, short/long term disability and life benefits.

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• Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages.

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• Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health.

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• Domestic and International space-available flight privileges for employees and eligible family members.

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• World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint.

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• Recognition rewards and awards through the platform Unstoppable Together.

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• Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies.

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• Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare.

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