Ticket/Gate Agent (Customer Service Agent) - SMF
About the position Every role plays a crucial part in our mission to ensure cargo is transported on time, every time, safely. As a Ticket/Gate Agent, you will be the first to greet our customers, guide them to where they need to go, and assist them on the computer with their ticketing and baggage check-in process. This position is an entry-level position. Our leaders provide mentorship to help advance your career! Our agents understand the demands of air travel and are determined to make the experience as smooth and enjoyable as possible for our customers by helping with routing, trip planning, and gate boarding.
Responsibilities
- Owning the check-in process, boarding process, and seat availability, including making gate announcements and ensuring customers have the accurate travel documentation.
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- Tagging and lifting baggage from scales to conveyor belts. Some bags will weigh up to 70 pounds.
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- Operating loading bridges.
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- Opening, closing, and securing aircraft doors.
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- Escorting unaccompanied minors and disabled passengers throughout the airport.
Requirements
- Consistently prioritizes safety and security of self, others, and personal data.
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- Embrace diverse people, thinking, and styles.
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- Possesses a high school diploma, GED, or high school equivalency.
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- Is at least 18 years of age and has authorization to work in the United States.
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- Proficiency in English.
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- Strong verbal and written communication skills using appropriate grammar, tone, and pronunciation.
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- Possess basic digital literacy.
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- Pass a physical ability test (PAT).
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- Pass a Customer Service Assessment.
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- Ability to hold airport specific requirements such as a SIDA Badge and Customs Seal.
Nice-to-haves undefined
Benefits
- Competitive salary, industry-leading profit sharing program, and performance incentives.
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- 401(k) with generous company contributions up to 9%.
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- New hires are eligible for up to 2-weeks of vacation.
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- In addition to vacation, new hires are eligible for up to 56 hours of paid personal time within a 12-month period.
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- 10 paid holidays per calendar year.
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- Birthing parents are eligible for 12-weeks of paid maternity/parental leave.
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- Non-birthing parents are eligible for 2-weeks of paid parental leave.
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- Comprehensive health benefits including medical, dental, vision, short/long term disability and life insurance benefits.
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- Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages.
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- Holistic Wellbeing programs to support physical, emotional, social, and financial health.
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- Domestic and International space-available flight privileges for employees and eligible family members.
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- Career development programs to achieve your long-term career goals.
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- World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint.
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- Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies.
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- Recognition rewards and awards through the platform Unstoppable Together.
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- Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks.
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