PST Fully-Remote Scheduling Specialist
About Us
Experienced team that is making a difference in the lives of people in the trades. Now is a great time to join our established and growing business. We believe in doing the right thing as we serve the families of customers and their employees with genuine care... Who You Are Someone looking for a career, not a job. The ideal candidate must have a growth mindset and be interested in professional development. They should also be able to work in a fast-paced environment while being self-motivated to provide exceptional customer service. Must have effective listening and verbal communication skills, proven ability to meet/exceed set goals, and be receptive to constant coaching and feedback. To manage the day-to-day scheduling operations, ensure that jobs are ready for scheduling. The candidate will have experience efficiently scheduling work orders and ensuring technicians have the ability to arrive on time. Plumbing/HVAC/Service industry experience is highly preferred! Responsibilities include: versee day-to-day operations of the office, including answering phones, responding to emails, managing incoming and outgoing correspondence, and managing service appointments Coordinate scheduling of technicians for service calls, installations, and repairs Dispatch technicians to job sites in a timely and efficient manne Monitor technician schedules and adjust as needed to accommodate emergencies or last-minute chang Serve as the point of contact for customer inquiries, scheduling appointments, and addressing concerns or complai Ensure excellent customer service by promptly responding to customer inquiries and resolving issues in a professional ma r Organize and maintain systems for documents, invoices, and client re ds Process payments from customers and follow up on overdue accounts as nec ary Assist in setting up and implementation of Servi itan Additional responsibilities to support the growth of the ompany Minimum Skills and Experience qu red Experience in dispatching, preferably in a similar industry such as plumbing, HVAC, or electrical s ices Proficiency in Google Suite, Slack and in dispatching software such as Serv Titan Excellent time management skills and the ability to multitask and priori e work Attention to detail and problem solv skills Excellent communication with customers, suppliers, and t members Familiarity with plumbing/HVAC/service terminology, processes, and materials can be beneficial for understanding the business and communicating effectively with technicians a customers Must have a clear bac round check If you are interested in being part of an established and dynamic business where you will have opportunities to develop and grow your career, we want to h r from you! We know you will be eager to check the status of your application. What we ask from you is to allow our hiring team time to process all of the amazing candidates thaapply, and please not call. If you call, you will disqualify yourself for not following instructions. Our hiring team will reach out to you if they have any q stions. Req nts Work Hors: 40 to 40 hours w Required Education:High school or equivalent ired Experience: Non Apply Job!