Experienced Customer Service & HomeCare Sales Specialist I – Remote Patient Onboarding & Caregiver Enrollment

Transform Lives Every Day: Join arenaflex as a Customer Service & HomeCare Sales Specialist I (Remote)

Are you a natural communicator with a passion for helping others and a drive to excel in a sales-driven environment? Do you want to make a tangible difference in the lives of patients and caregivers while building a rewarding career in one of the fastest-growing sectors of healthcare? arenaflex, an innovator and pioneer in consumer-directed home care services, is searching for a dedicated and empathetic Customer Service & HomeCare Sales Specialist I to join our dynamic Pre-Care team. This is a fully remote opportunity where your ability to connect, educate, and inspire will directly contribute to changing how home care is delivered across the nation.

Founded in 2016, arenaflex has rapidly grown into the largest consumer-directed home care agency in New York State, with ongoing expansion into additional states and exciting tech-driven innovations that are reshaping patient care. We are not just a healthcare company — we are a movement dedicated to bringing dignity, support, and genuine human connection to patients who need care in their homes and to the caregivers who selflessly serve them. By joining arenaflex, you become part of a mission that matters, a culture that values people, and a team that is rewriting the rules of what compassionate, accessible home care looks like in America.

Our Core Values: The Heartbeat of arenaflex

At arenaflex, our values aren’t just words on a wall — they guide every interaction, every decision, and every call we take. We live by four guiding principles that define who we are and how we serve:

• Here For You — We approach every situation with an attitude of service, deep empathy, and unwavering availability. Our patients and caregivers come first, always.
• Own It — We take drive and ownership seriously. Every team member is empowered to make decisions, solve problems, and see their work through to completion.
• Do the Right Thing — Integrity is non-negotiable. We hold ourselves to the highest ethical standards in every action and interaction.
• Be Positive — Challenges are inevitable, but our attitude determines our altitude. We bring energy, optimism, and a can-do spirit to everything we do.

Position Overview: Customer Service & HomeCare Sales Specialist I (Remote)

The Customer Service & HomeCare Sales Specialist I at arenaflex serves as the critical first point of contact for prospective patients and caregivers exploring our Consumer Directed Personal Assistance Program (CDPAP) and LHCSA services. This role is a unique blend of consultative sales, empathetic customer service, and meticulous case management. Every call you take is an opportunity to educate, encourage, and enroll families in a program that can transform their quality of life.

Working remotely, you will engage with inbound callers, respond to emails and chats, and proactively reach out to leads with the goal of converting inquiries into active Service Records (SRs). You will serve as the bridge between curiosity and commitment, guiding families through the early stages of the enrollment journey with patience, professionalism, and genuine care.

Key Responsibilities: What You’ll Do Every Day

As a Customer Service & HomeCare Sales Specialist I, your day-to-day responsibilities will be varied, meaningful, and performance-driven. Your primary duties will include:

• Lead Conversion & Enrollment: Act as the primary point of contact for prospective patients and caregivers, coaching them through the early stages of education about the CDPAP program. Your mission is to convert each lead into an active Service Record, helping families take the first critical step toward receiving care.
• Patient & Caregiver Education: Work closely with patients and caregivers to clearly explain program benefits, eligibility requirements, and the enrollment process. Empower them to make informed decisions about their home care journey.
• Documentation & Compliance: Collect and process necessary documentation required by the State Department of Health, patient insurance providers, and caregivers. Ensure all paperwork is completed accurately and efficiently to facilitate timely authorization of services.
• One-Call Resolution Excellence: Deliver high-level customer service through one-call resolution whenever possible. Strive to answer questions, resolve concerns, and complete enrollment steps in a single interaction, demonstrating arenaflex’s commitment to care, compassion, and respect.
• Performance Metrics: Consistently meet and exceed monthly performance benchmarks, including the creation of a minimum of four (4) Service Records per day for arenaflex’s CDPAP and LHCSA programs.
• Talk Time Standards: Maintain a minimum of three (3) hours of productive talk time each day, contingent on call volume and marketing activity.
• Quality Case Creation: Create high-quality, error-free cases by following established guides and ensuring every case contains accurate, complete data — setting the foundation for successful onboarding.
• Rapid Response Time: Demonstrate effective case management by responding to emails, chats, and voicemails within one business day.
• Detailed Case Notes: Maintain comprehensive and accurate patient and caregiver case notes in Salesforce, articulating case statuses with clarity and precision.
• Empathy in Every Interaction: Provide genuine empathy, active listening, and care on every call. Recognize that behind every phone call is a family making important decisions about their loved one’s well-being.
• Population Growth: Focus on the growth of arenaflex’s patient and caregiver population by diligently enrolling every valid lead who expresses interest in our programs.

What We’re Looking For: Ideal Candidate Profile

Essential Qualifications & Experience

To thrive in this role, you will need a combination of sales aptitude, customer service excellence, and technological fluency. The ideal candidate will possess:

• Telephonic Sales Experience: Demonstrated success in phone-based sales, with the ability to engage prospects, overcome objections, and close enrollments.
• High-Volume Call Management: Comfort and competence in managing a high volume of inbound and outbound calls efficiently while maintaining quality and professionalism.
• Customer Service Passion: A genuine passion for delivering exceptional customer service, with proven ability to show empathy, practice active listening, and exercise patience in every interaction.
• Salesforce Proficiency: Strong ability to articulate case statuses through detailed notes in Salesforce, leveraging CRM tools to track interactions and outcomes effectively.
• Issue Resolution Skills: Ability to resolve issues over the telephone with eager clients comfortably and confidently, turning concerns into solutions.
• Computer Proficiency: Strong typing skills, comfort with multiple software platforms, and the ability to leverage technology to resolve customer issues quickly and accurately.

Preferred Qualifications (Nice-to-Haves)

• Two (2) or more years of relevant experience in a similar sales or customer service position.
• Bilingual fluency in Spanish or other languages, which is highly desirable given the diverse communities we serve.
• Advanced Salesforce proficiency and experience working with healthcare CRM systems.

Why Work at arenaflex?

At arenaflex, we believe that taking care of our employees is just as important as taking care of our patients. We are committed to providing a best-in-class employee experience that fosters growth, connection, and purpose. Here’s what you can expect when you join our team:

• Competitive Compensation: We offer a base pay range of $18.00 to $23.00 per hour at the commencement of your first year of employment, with opportunities for professional growth and merit-based increases over time.
• Comprehensive Medical Benefits: Health, dental, and vision coverage to keep you and your family well.
• Retirement Planning: Robust retirement plans designed to help you build long-term financial security.
• Wellness Programs: Access to wellness initiatives that support your physical, mental, and emotional well-being.
• Fun Company Events: From virtual game nights to in-person celebrations, we believe in building great relationships and having fun along the way.
• Ongoing Learning Opportunities: Continuous training, professional development, and career advancement pathways to help you grow your career within arenaflex.
• Voice That Matters: This is a place where your voice truly matters. Your ideas, insights, and contributions are heard, valued, and celebrated.
• Meaningful Work: Every call you take, every case you create, and every family you help has a tangible, positive impact on real lives.

Compensation Philosophy

At arenaflex, base pay is one important component of our comprehensive total compensation package. We determine pay within a thoughtful range that allows employees the opportunity to professionally grow and develop within their role. Compensation decisions are dependent upon a variety of factors, including but not limited to skill set, years of relevant experience, education, location, and any required licensure or certifications. We believe in rewarding performance, recognizing excellence, and providing a transparent path for career advancement.

Work Environment & Remote Flexibility

This is a fully remote position, giving you the flexibility to work from the comfort of your home while staying connected to a supportive, collaborative team. Depending on your location and business needs, there may be occasional travel required to the arenaflex office or hub closest to you for team meetings, training sessions, and collaborative events. We invest heavily in the technology, tools, and resources our remote team members need to succeed — because we know that when our employees thrive, our patients and caregivers thrive too.

Our Commitment to Diversity, Equity, and Inclusion

At arenaflex, we celebrate diversity in all its forms and are deeply committed to creating an inclusive environment where every employee feels valued, respected, and empowered to bring their authentic selves to work. We are proud to be an Equal Opportunity Employer and do not discriminate based upon race, religion, color, national origin, ancestry, age, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, status as a protected veteran, status as an individual with a disability, citizenship or immigration status, or any other applicable legally protected characteristics. We believe that a diverse team is a stronger team, and we actively seek candidates from all backgrounds to help us better serve the communities we serve.

Career Growth & Development Opportunities

Joining arenaflex as a Customer Service & HomeCare Sales Specialist I is more than just a job — it’s the beginning of a career path with real upward mobility. We invest in our people through ongoing coaching, mentorship, and structured development programs. As you grow your skills and consistently exceed performance metrics, you’ll have opportunities to advance into senior sales roles, team leadership positions, specialized program management, and beyond. Many of our most successful leaders started exactly where you are — answering calls and building relationships. Your drive and dedication will determine how far you go at arenaflex.

Ready to Make a Difference?

If you are a motivated, empathetic, and results-oriented professional who thrives in a fast-paced, mission-driven environment, we want to hear from you. This is your opportunity to join a company that is revolutionizing home care, values your contributions, and gives you the tools to build a career you can be proud of. Every day at arenaflex, you’ll go home knowing your work mattered — that you helped a family access care, supported a caregiver in need, and contributed to a movement that is changing lives for the better.

Apply today and start your journey with arenaflex. Together, we’ll continue to bring dignity, support, and compassionate care to homes across the country.