[Remote] Virtual Contact Team Lead

Note: The job is a remote job and is open to candidates in USA. Rave Financial is a credit union seeking a Virtual Contact Team Lead to assist members with their needs. The role involves providing information and support on various products, fostering a motivated team environment, and handling member inquiries and escalations.

Responsibilities

• Assist members and potential members with their Credit Union needs
• Provide information, assistance, and education on a variety of products and services
• Assist members in setting up services, respond to inquiries, and direct members to the appropriate people
• Work as a team with other credit union departments to create a seamless experience for members
• Assist in observing and reporting on department metrics
• Foster an environment where team members feel motivated
• Identify opportunities to enhance training and development
• Handle member call escalations
• Assist the Virtual Contact Center Manager as needed to ensure the success of the department

Skills

• One year to three years of similar or related experience
• A high school education or GED
• Must exhibit above average listening and communication skills
• Must be able to operate Credit Union provided computer software and business equipment
• Must be able to make decisions with minimum information
• Professionalism in appearance, dress and attitude is a must
• Well-organized and attention to detail
• Able to meet deadlines and manage projects
• Ability to assist others in the department by exhibiting a clear understanding of the roles and responsibilities necessary to serve the members with exceptional service
• Ability to lead others and work as a member of a team while embracing the credit union philosophy, mission and values

Company Overview