[Remote] Patient Financial Recovery Specialist
Note: The job is a remote job and is open to candidates in USA. Firstsource is a company focused on providing customer service solutions, and they are seeking a Patient Financial Recovery Specialist. The role involves assisting hospital patients with their accounts, managing payment options, processing payments, and ensuring accurate account information while adhering to company policies.
Responsibilities
- Respond to incoming patient calls and initiate outbound calls to patients using our automated dialing system
- Aid patients in managing their accounts, which includes arranging payment options for outstanding balances
- Process credit card payments efficiently over the phone
- Identify and gather updated insurance information
- Investigate "Explanation of Benefits" from insurance providers to understand payment details and discrepancies
- Evaluate patients for charity eligibility, address general inquiries, and resolve account-related issues and concerns
- Seamlessly navigate multiple patient account systems and payment platforms
- Maintain precise and current information in account notes within the relevant systems
- Consistently achieve designated collection and productivity objectives as assigned by management
- Uphold strict confidentiality when handling account information
- Adhere to the established policies and procedures as outlined in the Employee Handbook and the Employee Code of Conduct
- Actively engage in the Corporate Compliance Program and maintain a vigilant awareness of its guidelines
- Ensure a confidential and well-organized remote work area
- Provide assistance with other projects as directed by management
Skills
- High School Diploma or equivalent required
- Proficiency in effective communication with patients, colleagues, and management, whether in-person or via remote virtual chat platforms
- Consistently maintain a courteous and professional demeanor
- Self-discipline to stay focused and productive with minimal supervision
- Exhibit initiative and creativity in fulfilling job responsibilities
- Skillfully prioritize multiple tasks through time management and organizational abilities
- Possess a strong command of PC operations and the capacity to type at a rate of 30-40 words per minute
- Prefer previous experience with providing customer service and work within a call center environment
- Prefer previous experience with the medical billing process
Company Overview