[Remote] Positively Partners Human Resources Generalist

Note: The job is a remote job and is open to candidates in USA. Positively Partners is a team of equity-focused consultants supporting nonprofit organizations. They are seeking a Human Resources Generalist to deliver high-quality HR support, ensuring timely guidance for employees and managers while maintaining compliance and operational excellence.

Responsibilities

• Review offer letters, employment documents, and related employee communications for accuracy, consistency, and compliance with applicable federal, state, and local laws
• Review new hire requests and employment documents for accuracy, consistency, and alignment with client-specific requirements before issuing materials or initiating onboarding
• Lead clear, organized onboarding and orientation to HR systems, policies, expectations, and resources
• Coordinate standard offboarding tasks, including checklists, system access termination notices, employee record updates, and routing of final pay/PTO information to the appropriate Payroll owner. Identify termination-related questions or risk factors that require escalation before guidance, documentation, or decisions are finalized
• Maintain and keep current all new hire onboarding and offboarding resources, email templates, workflows, and checklists
• Support payroll accuracy by ensuring timely and accurate HR inputs, including new hires, terminations, pay changes, and additional earnings, and by routing payroll discrepancies or pay-impacting issues to the Payroll team for resolution
• Support required HR compliance tasks, such as preparing or organizing data for EEO-1 filings, distributing required notices, and initiating standard vendor portal processes
• Ensure timely submission of reports and required documentation by responding to data requests, pulling compliance-driven reports, and collaborating across internal and external teams to maintain audit readiness
• Maintain working awareness of common compliance-sensitive areas, including I-9/E-Verify, COBRA, final paycheck timing, qualifying life events, minimum wage, protected leave, and accommodations, and promptly route or escalate matters requiring interpretation, eligibility review, or risk assessment
• Complete compliance-related work with strong attention to detail, confidentiality, documentation, and follow-through
• Support legally sound HR practices by working within established processes, templates, and escalation pathways
• Serve as a responsive and trusted first point of contact for day-to-day employee questions, standard HR processes, and basic HR systems troubleshooting
• Own routine HR administrative requests, including employment verifications and letters, I-9 completion and reverification, personnel file requests, handbook/training acknowledgements, basic policy questions with clear handbook answers, PTO/leave balance inquiries, and standard recordkeeping updates
• Triage employee questions and concerns to determine whether the matter can be resolved directly, redirected to the appropriate manager, or escalated to PositivelyHR leadership
• Categorize incoming work into defined service workstreams to support consistent routing, ownership, and reporting
• Escalate complex, sensitive, or higher-risk matters promptly, including concerns related to discrimination, harassment, retaliation, accommodations, protected leave, wage and hour issues, employee relations risk, policy exceptions, or potential legal exposure
• Before escalating, review relevant client context, policies, SOPs, prior communications, and system records; document what has been reviewed or attempted; and provide relevant documentation, risk considerations, and a recommended next step
• Maintain fluency across PositivelyHR tools, systems, templates, and resources so employees and managers can be directed to the right support quickly and consistently
• Monitor recurring employee needs, confusion points, or process breakdowns, and surface opportunities to improve guidance, templates, workflows, or communication with PositivelyHR leadership
• Anticipate the employee's likely next question and provide clear, complete guidance whenever possible
• Follow through on open items, ensuring employees and managers understand ownership, next steps, and expected timing
• Maintain appropriate boundaries between HR support, manager accountability, and formal investigation or decision-making authority

Skills

• 3+ years of experience in human resources, with generalist responsibilities across core HR functions
• Foundational HR certification, or active pursuit of certification, such as aPHR, SHRM-CP, PHR, or similar; or a bachelor's or master's degree in Human Resources
• Familiarity with employment law and HR best practices, with a track record of applying them thoughtfully in day-to-day work
• Strong service orientation, with the ability to respond to employee needs with urgency, care, clarity, and sound judgment
• Experience managing a high volume of employee, manager, or customer service requests while maintaining accuracy, responsiveness, documentation, organization, and follow-through
• Ability to communicate HR information in a way that is simple, accurate, empathetic, and action-oriented
• Demonstrated ability to triage requests, identify what can be resolved independently, and escalate appropriately when issues are complex, sensitive, confidential, or higher risk
• Demonstrated judgment in maintaining confidentiality, working within role authority, and recognizing issues that require leadership, legal, or client escalation
• Ability to identify patterns in employee questions or process breakdowns and recommend practical improvements
• Comfort working within standardized processes, templates, and workflows while maintaining a relational and human-centered approach
• Comfortable working independently in a remote environment with multiple stakeholders
• Prior experience using HRIS or case management platforms to support employee requests, records, workflows, or reporting
• Experience providing high-volume HR, customer service, or employee support in a multi-client, outsourced, shared services, or consulting environment
• Experience improving employee-facing HR processes, templates, communications, or workflows to increase clarity, consistency, and efficiency

Benefits

• Access to high-quality, inclusive health benefits that prioritize employee agency
• An opportunity for an end-of-year discretionary bonus calculated in equal measure based on individual, team, and organizational performance
• Providing training and support on an ongoing basis

Company Overview