[Remote] EverHealth - Revenue Analytics and Insights Manager (Remote, US)

Note: The job is a remote job and is open to candidates in USA. EverCommerce is on a mission to digitally transform the service economy with tailored SaaS solutions. They are seeking a Revenue Analytics and Insights Manager who will build and run the analytics capability to help retain customers, expand revenue, and make informed go-to-market decisions.

Responsibilities

• Own the Customer Health Scorecard — design, maintain, and continuously refine leading indicators across the customer lifecycle (onboarding, adoption, nurture, renewal, expansion and support)
• Enable faster, higher-confidence decision-making across CX and cross-functional teams
• Define and maintain CX metric definitions (Onboarding, Customer Success, and Customer Support) in collaboration with CX Leadership, Finance and broader RevOps team to ensure a single source of truth
• Build and operate churn signal models that surface at-risk accounts ahead of renewal conversations
• Surface expansion signals and collaborate with the CX and AM teams to translate data into pipeline opportunities
• Proactively identify opportunities to improve efficiency, retention, and customer experience
• Translate VoC insights into prioritized recommendations for CX and Product, tied to revenue outcomes
• Develop and maintain post-sale performance reporting (onboarding completion, time-to-value, SLA compliance, CS coverage ratios, Expansion and product penetration ratios)
• Partner with CS, AM, and Onboarding leads as a strategic thought partner — attending key team meetings, proactively flagging risk, and bringing forward insights before they are requested
• Partner with Support teams to optimize workflows, routing, and AI/chat performance
• Identify, evaluate, and implement AI and machine learning tools that accelerate analytics output — from automated CRM data enrichment and deduplication to AI-assisted churn scoring and propensity modeling
• Leverage large language models (LLMs) and AI-assisted workflows to automate recurring reporting tasks, freeing bandwidth for higher-order analysis and strategic insight work
• Embed Agentic solutions across the GTM insights and analytics environment while ensuring maximization of AI tools
• Own and maintain EverHealth's ICP framework — analyzing closed-won, closed-lost, and customer health data to continuously refine the ideal customer profile
• Lead structured Win/Loss analysis: design the methodology, run interviews or data pulls, synthesize findings, and distribute insights to Sales and Product leadership
• Maintain cohort analysis across the customer base — tracking performance by segment, product line, and acquisition channel
• Support territory and capacity planning with data modeling in partnership with the VP of RevOps and Finance
• Contribute to the GTM metric catalog — ensuring definitions are documented, agreed upon, and consistently applied across all reporting
• Manage and develop one direct report (Pre-Sale Analytics Analyst) — setting goals, providing coaching, reviewing work, and building their analytical skills
• Stay current on the AI analytics landscape and bring forward a quarterly point of view on emerging tools and practices relevant to RevOps and CX

Skills

• 5+ years in analytics, business intelligence, or revenue/customer analytics — ideally in a B2B SaaS or health-tech environment
• Demonstrated experience building customer health models, churn frameworks, or retention analytics in a post-sale context
• Demonstrated impact improving operational metrics, time to value, NPS, forecasting accuracy, and VoC programs
• Demonstrated experience using AI tools in a professional analytics context
• Experience with CRM platforms (Salesforce preferred) and BI tools (e.g., Tableau, Looker, Metabase, or similar)
• Proven ability to translate ambiguous business questions into structured analytical approaches
• Comfortable presenting to senior leaders — communicates findings with a point of view, not just data
• Proactive, opinionated, and focused on driving measurable outcomes
• Strong systems thinking approach with ability to connect disparate processes and tools
• Excellent project management skills with attention to detail
• 1+ year of people management or mentoring experience
• Experience in a RevOps or GTM analytics function with cross-functional scope (Sales, Marketing, CX)
• Familiarity with customer success platforms (e.g., Gainsight, ChurnZero, Totango)
• Experience with cohort modeling, LTV analysis, or capacity planning
• Healthcare or health-tech industry background a plus
• Experience with LLM APIs (OpenAI, Anthropic, etc.) or AI-assisted analytics tools (e.g., Gong Intelligence, HubSpot AI, Clay, or similar) in a RevOps or CX context

Benefits

• Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid
• Continued investment in your professional development
• Day 1 access to a robust health and wellness benefits package, including an annual wellness stipend.
• 401k with up to a 4% match and immediate vesting
• Flexible and generous (FTO) time-off
• Employee Stock Purchase Program

Company Overview