Donor Services Associate
The Southern Environmental Law Center (SELC) is seeking a Donor Services Associate in their Charlottesville, VA office. This role involves ensuring accurate processing of donations, maintaining data integrity, and delivering exceptional donor services as part of the Development Operations team.
Responsibilities
- Coordinates the processing, documentation and acknowledgment of donations in Salesforce and electronic files according to established protocols
- Manages and resolves donor inquiries and issues, providing exemplary customer service and stewardship
- Serves as the primary liaison with SELC’s broker about stock transfers, tracks progress of stock gifts, and communicates with relevant Finance and Development staff regarding these gifts
- Coordinates with Human Resources team to update staff information in Salesforce
- Collaborates with the Annual Giving and Individual Giving teams as well as the Communications department to support campaigns, mailings, events, and donor engagement initiatives
- Manages returned mail and address updates
- Manages deduplication processes
- Supports the Operations team with additional tasks as needed
Skills
- Bachelor's degree or equivalent combination of education and experience
- Minimum one year of relevant professional experience
- Proficiency in Microsoft Office programs including Word and Excel
- Ability to handle confidential information with sensitivity, integrity, and accuracy
- Reliability, responsiveness, and courtesy in all team and donor interactions
- Strong verbal and written communication skills
- Highly organized, detail-oriented, and self-driven with excellent time management skills
- Collegial and collaborative team player
- Experience with Salesforce NPSP preferred
- Experience in nonprofit fundraising experience is strongly preferred
- Connection to the people and places of the South
- A genuine interest in and commitment to helping SELC create and foster an equitable and inclusive workplace that welcomes people from across the rich racial and cultural diversity of our region
Benefits
- Excellent benefits package
- SELC is a PSLF (Public Service Loan Forgiveness) eligible employer
- Relocation reimbursement up to a specific dollar amount for those relocating at least 50 miles from their current primary residence
Company Overview