See all roles

Technical Documentation Specialist

Work from home Full-time role Hiring

Company Overview

LevelUp

is a specialized BPO company that partners with technology companies across the US, UK, Europe, and Canada to provide tailored outsourcing solutions. For over seven years, we’ve built a reputation for delivering high-quality operational and back-office support, helping our clients scale efficiently. Our team consists of highly skilled and passionate professionals who are dedicated to providing exceptional service, technical expertise, and seamless support to our clients.

Position Overview

We are seeking a detail-oriented

Technical Documentation Specialist

to support a WordPress plugin company. This role focuses on reviewing, verifying, and improving AI-generated technical documentation to ensure accuracy, clarity, and usefulness for both internal teams and end-users. You will work closely with the development and support teams to maintain high-quality documentation that aligns with product updates, bug fixes, and customer needs.

Key Responsibilities

  • Review and verify AI-generated technical documentation for accuracy and completeness.
  • Collaborate with developers and support engineers to understand plugin functionality and workflows.
  • Update and maintain documentation for new features, bug fixes, and integrations.
  • Ensure consistency, clarity, and usability in all technical documents.
  • Assist support team in creating step-by-step guides, FAQs, and knowledge base articles.
  • Participate in weekly team calls to stay aligned with product updates and customer feedback.
  • Qualifications

  • Proven experience in technical writing/documentation, preferably in software or WordPress plugin environments.
  • Strong understanding of WordPress, PHP, JavaScript, or CSS is a plus.
  • Ability to translate complex technical concepts into clear, concise documentation.
  • Familiarity with AI-assisted documentation tools and ability to verify their output.
  • Strong attention to detail and organizational skills.
  • Excellent written and verbal communication skills.
  • Comfortable working with distributed teams and across time zones.
  • More Information

  • Fully remote work arrangement/WFH
  • Work Schedule: 3pm-12am PHT (Afternoon Shift)
  • Apply to this Job

    You might like

    Senior Cloud SME - Client Advisor

    Work from home Full-time role

    Staff Performance Engineer

    Work from home Full-time role

    Lead Data Specialist

    Work from home Full-time role

    Technical Support Specialist (based in Thailand) - night hours

    Work from home Full-time role

    Growth Marketing Strategist

    Work from home Full-time role

    Full Stack A/V Engineer

    Work from home Full-time role

    Full Stack A/V Engineer

    Work from home Full-time role

    Collections Trainer

    Work from home Full-time role

    Senior Product Manager, Internal Tooling

    Work from home Full-time role

    Senior Software Developer

    Work from home Full-time role

    Hospice Care Consultant

    Work from home Full-time role

    Formateur Freelance - CAP Plomberie

    Work from home Full-time role

    Principal Consultant - TCFD and ESG

    Work from home Full-time role

    Experienced Customer Service Representative – Flexible Work-From-Home Opportunity for Leading Cruise Lines

    Work from home Full-time role

    Experienced Home-Based Data Entry Specialist – Remote Opportunity for Flexibility and Growth

    Work from home Full-time role

    [Remote] Remote Closer (real estate) - $24k base / 100k ote / 214k top closer

    Work from home Full-time role

    Lecturers (Adjunct Faculty) for the Master's Program in Information (Fall 2026)

    Work from home Full-time role

    Customer Experience Analyst – Transforming Arenaflex's Customer Journeys

    Work from home Full-time role

    Part Time Product Demonstrator in Target

    Work from home Full-time role

    Experienced Data Entry Clerk – Conklin, NY Office

    Work from home Full-time role