Technical Support Engineer

IDEMIA National Security Solutions (NSS) is seeking an experienced individual with diverse experience in IT to act as a Technical Support Engineer to assist our IT support team at customer locations. This role will require up to 75% travel to DoD Installations in support of NSS equipment installations and maintenance while interacting with key stakeholders and access a secure network to troubleshoot as required.

Requirements

• General Linux experience
• Ability to obtain an active Secret Security Clearance
• Common Access Card holder
• Ability to access a U.S. DoD installation with Common Access Card
• Knowledge of DoD base access
• Ability to travel to designated locations for installation access
• Fluent in English, additional regional languages a plus
• High-level network understanding
• Linux application support
• Docker experience
• Desired bash scripting
• System log analysis
• Windows administration
• Powershell
• PostgreSQL experience
• Familiarity with Enterprise Ashore Enclave (EAE), formally PSNET and Marine Corps Enterprise Network (MCEN)
• Strong analytical and problem-solving skills
• Bachelor’s degree in engineering, Computer Science, Information Technology, or relevant field is desired
• Customer focused mindset
• Must possess strong problem-solving skills and proven ability to communicate issues and solutions in simplified manner.
• Must be proactive to identify and anticipate client (end user customers/system integrators) needs and make recommendations for implementation.
• Must have experience in working collaboratively with business partners to effectively resolve problems.
• Must be self-directed and self-motivated as well as accountable for results
• Must have excellent organization and time management skills which includes planning, organizing, and prioritizing with attention to detail; must be able to understand and manage conflicting priorities; must have a proven track record for timely delivery of multiple parallel objectives
• Able to work under pressure
• Must possess demonstrated verbal and written communication skills as well as excellent listening skills
• Must be available and willing to travel up to 75%
• Must be able to bring discipline to drive results and follow established fundamental goals and objectives
• Must have ability to submit accurate and timely reports as needed

Benefits

• Equal Opportunity Employer
• Affirmative Action Plan (“AAP”) and is committed to making a good faith effort toward achieving the objectives of the plan.

Originally posted on Himalayas