Senior Product Manager - Contacts

About UsHighLevel is an AI powered, all-in-one white-label sales & marketing platform that empowers agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. We are proud to support a global and growing community of over 2 million businesses, comprised of agencies, consultants, and businesses of all sizes and industries. HighLevel empowers users with all the tools needed to capture, nurture, and close new leads into repeat customers. As of mid 2025, HighLevel processes over 15 billion API hits and handles more than 2.5 billion message events every day. Our platform manages over 470 terabytes of data distributed across five databases, operates with a network of over 250 microservices, and supports over 1 million domain names. Our PeopleWith over 1,500 team members across 15+ countries, we operate in a global, remote-first environment. We are building more than software; we are building a global community rooted in creativity, collaboration, and impact. We take pride in cultivating a culture where innovation thrives, ideas are celebrated, and people come first, no matter where they call home. Our ImpactAs of mid 2025, our platform powers over 1.5 billion messages, helps generate over 200 million leads, and facilitates over 20 million conversations for the more than 2 million businesses we serve each month. Behind those numbers are real people growing their companies, connecting with customers, and making their mark - and we get to help make that happen. About the RoleAt HighLevel, we’re on a mission to help agencies and businesses thrive through innovative software solutions. The Contacts Module is the heart of our platform—powering customer relationship management, communication workflows, and critical business data. As Senior Product Manager – Contacts, you will own the strategy, roadmap, and execution for this core product area. You’ll lead initiatives to improve performance, enhance user experience, and enable powerful integrations that deliver tangible impact for thousands of businesses. Key Responsibilities Product Strategy & Vision- Define and evolve the long-term vision and roadmap for the Contacts experience, aligning with customer needs and company objectives.- Develop and communicate a clear strategy for scaling the Contacts infrastructure and capabilities as our customer base grows. Execution & Delivery- Lead end-to-end product development, including discovery, requirements definition, prioritization, and launch.- Drive architectural improvements to enhance reliability, scalability, and performance of Contacts-related systems.- Partner closely with engineering and design to deliver modern, intuitive experiences across web and mobile.- User-Centric Problem SolvingDeeply understand customer workflows, pain points, and opportunities for automation and simplification.- Identify and prioritize improvements that increase adoption, retention, and customer satisfaction. Cross-Functional Leadership- Collaborate across multiple teams—including other product managers, engineering squads, designers, QA, and go-to-market teams—to deliver cohesive solutions.- Serve as the primary point of contact for your product area, ensuring transparency and alignment across stakeholders.- Measurement & Continuous ImprovementDefine success metrics and track performance against objectives.- Gather feedback, analyze data, and iterate on solutions to maximize business and customer outcomes.- Keep leadership informed with clear, concise updates on progress, risks, and strategic decisions. What You Bring - 8+ years of experience in professional roles, with 6+ years in Product Management in SaaS, CRM, or related platforms.- Proven success managing complex, high-scale product areas involving backend systems and user-facing interfaces.- Strong technical literacy and experience working with engineering teams on architecture and performance improvements.- Ability to thrive in a fast-paced environment with multiple competing priorities.- Excellent communication and stakeholder management skills.- A passion for solving customer problems and delivering elegant, intuitive solutions. Why Should You Join Us?At HighLevel, we foster an exciting and dynamic work environment driven by a passionate team. We believe in a collective responsibility where no task is considered someone else's job. Our unwavering focus is on providing value to our users, and we achieve this by delivering solutions swiftly through lean principles, allowing us to bring products to market in a matter of weeks rather than quarters. Every good idea is put to the test, ensuring that we maintain a high standard of innovation. We prioritise the well-being of our team, recognizing that by taking care of them, they can better serve our users. We embrace the concept of continuous and iterative improvement, understanding that progress is an ongoing journey. We are also a well funded & profitable company. Join us at High Level, and you will have the opportunity to learn the intricacies of scaling a B2B SaaS startup and develop impactful products that cater to the needs of our customers. Equal Employment Opportunity InformationThe company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.

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