QA & Customer Support Coordinator – Amazon Store
Company Description
Motrex America is the U.S. subsidiary of MOTREX Co., Ltd., a global leader in automotive technology founded in 2001. MOTREX develops and supplies Human Machine Interface (HMI), Rear Seat Entertainment (RSE), and In-Vehicle Infotainment (IVI) systems to over 70 countries worldwide. With a focus on innovation, quality, and customer satisfaction, MOTREX continues to expand globally and lead advancements in connected and smart mobility solutions.
Role Description
This is a full-time, on-site position for a QA & Customer Support Coordinator based in Tustin, CA. The Coordinator will be responsible for overseeing quality assurance activities, managing inventory and order processes, and ensuring effective communication between customers and internal teams. The role combines customer support, logistics coordination, and quality control to maintain product reliability and enhance overall customer satisfaction.
Key Responsibilities
- Coordinate customer support initiatives to ensure timely and accurate responses to inquiries.
- Manage order and inventory operations, including shipping, receiving, order fulfillment, and inventory control.
- Collaborate with purchasing and supplier teams to support contracts and optimize supplier management.
- Support logistics operations through effective materials handling and stocking practices.
- Facilitate communication across internal teams to improve efficiency and customer experience.
- Conduct defective product analysis to identify issues and support quality assurance efforts.
- Perform product repairs and provide technical support as needed.
Qualifications
- Quality Control, Quality Assurance, and Quality Management skills
- Strong Analytical Skills
- Excellent Communication skills
- Strong organizational and multitasking abilities
- Ability to work effectively in a team environment
- Experience in the customer support or quality management field is a plus
- Bachelor's degree in a related field is preferred