Specialist, Data Analytics and Insights – Digital Experience
How youll help us Keep Climbing (overview & key responsibilities) As Delta continues its Digital Transformation, the Digital Experience team is focused on delivering a portfolio of high-impact initiatives to improve the customer and employee experience. To support Delta’s ambition to become a more customer-centric, experience-driven company, the Specialist, Data Analytics & Insights will work closely with Digital Experience product teams to drive continuous improvement of these experiences. Responsibilities:
- Analyze large datasets to extract actionable insights that inform product development and optimization.
- Study customer interactions and behaviors to identify trends and opportunities for improving digital experiences.
- Develop and present comprehensive reports and visualizations to communicate findings to
- stakeholders.
- Create and maintain databases in AWS and ensuring data is collected on time and with accuracy in order to support all daily automated reporting and dashboard processes.
- Develop dashboards in Tableau, Adobe Analytics, and/or Quantum Metric to drive self-service analytics, enabling leaders and digital product teams with making strategic business decisions.
- As an extension of customer journey-aligned teams, collaborate closely with product managers, UX designers, and other cross-functional teams to integrate insights into product strategies.
- Implement feedback loops and continuous improvement processes to refine digital products based on user insights.
- Develop strategic and tactical plans to increase revenues, reduce costs, shift channel share, and improve business processes (both within and across multiple departments).
- Participate in cross-divisional strategic meetings to share key findings.
- Create and support weekly, monthly or ad-hoc/ongoing performance reporting.
Benefits and Perks to Help You Keep Climbing Our culture is rooted in a shared dedication to living our values – Care, Integrity, Resilience and Servant Leadership – every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way:
- Competitive salary, industry-leading profit sharing program, and performance incentives.
- 401(k) with generous company contributions up to 9.
- New hires are eligible for up to 2-weeks of vacation. This is earned for use in the following vacation year (April 1 – March 31).
- In addition to vacation, new hires are eligible for up to 56 hours of paid personal time within a 12-month period.
- 10 paid holidays per calendar year.
- Birthing parents are eligible for 12-weeks of paid maternity/parental leave.
- Non-birthing parents are eligible for 2-weeks of paid parental leave.
- Comprehensive health benefits including medical, dental, vision, short/long term disability and life insurance benefits.
- Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages.
- Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health.
- Domestic and International space-available flight privileges for employees and eligible family members.
- Career development programs to achieve your long-term career goals.
- World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint.
- Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies.
- Recognition rewards and awards through the platform Unstoppable Together.
- Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare.
What you need to succeed (minimum qualifications)
- Minimum of 2-4 years in data analytics, preferably within the digital product or airline industry.
- Proficiency in data extraction or analysis tools (e.g., Adobe Analytics, Quantum Metric, Hyperion, or Teradata SQL), data visualization software (e.g., Tableau, Power BI), database building tools (AWS, SAS), and centralized data repository systems (Enterprise Data Warehouse)
- Intellectual curiosity with strong ability to interpret complex data and translate it into actionable insights.
- Excellent verbal and written communication skills, with attention to detail and the ability to present data-driven insights to non-technical stakeholders.
- Proven ability to work collaboratively in a fast-paced, team-oriented environment.
- Must embrace diverse people, thinking and styles
- Must consistently make safety and security, of self and others, the priority
- Understanding of, and passion for, the airline industry and digital experiences is preferred
- Consistently prioritizes safety and security of self, others, and personal data.
- Embraces diverse people, thinking, and styles.
- Possesses a high school diploma, GED, or high school equivalency.
- Is at least 18 years of age and has authorization to work in the United States.
What will give you a competitive edge (preferred qualifications)
- Bachelors degree in Data Science, Statistics, Computer Science, or Business Analytics.
- Advanced degree preferred.
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