Senior Claims Trainer and Facilitator

Description Aspire General Insurance Company and its affiliated general agent, Aspire General Insurance Services, are on a mission to deliver affordable specialty auto coverage to drivers without compromising outstanding service. Our company values can best be described with ABLE: to always do the right thing, be yourself, learn and evolve, and execute. Join our team where every individual takes pride in driving their role for shared success. Job Summary Under the direction of the Claims Training Manager, the Sr. Claims Trainer & Facilitator is responsible for the design, development, delivery, and continuous improvement of training programs for employees involved in claims processing. This role ensures that team members are well-equipped with the knowledge, skills, and competencies necessary to effectively handle claims and provide superior service to clients. The trainer will also facilitate workshops, sessions, and discussions, fostering a learning environment that supports operational excellence and high-quality claims management.

What You'll Do

• Design, develop, and update training materials, presentations, and job aids specific to claims processing, procedures, and systems.
• Facilitate both in-person and virtual training sessions for new hires, as well as ongoing training for current employees.
• Conduct role-playing, simulations, and other interactive activities to enhance learning.
• Ensure all training programs align with company policies, industry regulations, and best practices.
• Act as the primary facilitator for training sessions, managing group dynamics and ensuring a positive, engaging learning environment.
• Evaluate trainee performance through assessments, quizzes, and interactive tasks to measure knowledge retention and skill application.
• Provide constructive feedback and coaching to participants to enhance learning and performance.
• Collect and analyze feedback from training sessions to identify areas for improvement and enhance training effectiveness.
• Continuously update training content to reflect changes in claims processes, insurance laws, or company policies.
• Work closely with leadership and subject matter experts to stay up-to-date on the latest industry trends and emerging technologies.
• Support the onboarding process for new claims staff by providing initial training and guidance on claims procedures, systems, and best practices.
• Act as a mentor to new hires, offering ongoing support and answering questions as they transition into their roles.
• Monitor the progress and performance of trainees throughout the training process, ensuring successful completion of training programs.
• Prepare regular reports on training outcomes, including areas of improvement and development needs.
• Recommend solutions or additional resources for employees who require additional training or support.
• Work closely with claims managers and supervisors to understand training needs and adjust programs accordingly.
• Collaborate with HR, compliance, and other departments to ensure training programs meet organizational goals and regulatory requirements.

Requirements

• Bachelor’s degree in Business Administration, Insurance, or related field (preferred).
• Proven experience as a trainer, facilitator, or educator, preferably in a claims or insurance environment.
• California experience required, multi-state experience desired;
• Strong understanding of claims processes, procedures, and related software/systems.
• Exceptional presentation, communication, and interpersonal skills.
• Ability to engage and motivate a diverse group of learners.
• Analytical skills to assess training effectiveness and make necessary adjustments.
• Certification in training or facilitation (e.g., Certified Professional in Learning and Performance, or equivalent) is a plus.
• Strong knowledge of claims management systems and processes.
• Excellent verbal and written communication skills.
• Ability to assess and analyze training effectiveness and make data-driven improvements.
• Ability to create and deliver training content that resonates with different learning styles.
• Time management and organizational skills to handle multiple training programs simultaneously.
• Proficiency with Microsoft Office Suite and training software (LMS systems, e-learning tools).
• Understanding of claims systems, reserving philosophies and extensive knowledge of organizational and structural aspects of automobile claims handling including but not be limited to;
• Material damage claims handling including salvage and subrogation;
• Liability claims handling including investigation, evaluation and negotiation;
• A thorough understanding of bodily injury claim handling including litigation as well as familiarity with SIU practices;
• Ability to create and assist with implementation of best practices for the handling of automobile claims;
• Ability to interpret coverage as well as a thorough knowledge of California mandated claims handling regulations with experience implementing these regulations;

Working Conditions

• This is an exempt position which complies with alternative work schedule when applicable;
• This work environment is fast-paced and accuracy is essential to successful task completion;
• The office is that of a highly technical company supporting a paperless environment;
• Travel may be required, including travel to foreign countries; a valid passport is required;
• Vision abilities to work at close range and with small print;
• Physical efforts required include typing, repetitive small motor activity, grasping, stooping; reaching, standing, lifting light objects under 10 pounds frequently and climbing occasionally (small step ladder to reach supplies).

Benefits: Medical, Dental, Vision, HSA*, PTO, 401k, Company observed Holidays Individuals seeking employment at Aspire General Insurance Services LLC are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation in accordance with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

• dependent on plan(s) selected

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