Customer Experience Administrative Specialist

Join the UCSF team as a Customer Experience Administrative Specialist! This remote position offers a fantastic opportunity to contribute to a vital function within a leading health sciences university. You will play a key role in providing exceptional support to students, departments, partners, and third-party agencies. This is an entry-level role with a competitive salary and the potential for growth.

As a Customer Experience Administrative Specialist, you will utilize professional concepts to manage a variety of administrative and operational tasks. You will administer defined operational programs, analyze and resolve operational issues, and serve as a key Accounts Receivable Representative. Your responsibilities will encompass customer-focused collections, billing, and payment services, ensuring compliance with federal, state, local, sponsor, and university regulations. You will also manage professional relationships, handle workload to meet service levels, and adhere to university and office policies and procedures.

Key Responsibilities

• Manage accounts receivable processes, including billing, collections, and payment processing.
• Serve as a point of contact for students, departments, partners, and third-party agencies.
• Analyze and resolve operational issues of moderate complexity.
• Ensure compliance with relevant regulations and university policies.
• Maintain accurate records and documentation.
• Participate in the development, implementation, and training of new systems and processes.
• Provide customer support and assistance.

Qualifications

• Bachelor's degree in a related field or equivalent experience/training.
• 3 or more years of experience in managing financial compliance, accounts receivable, billing, and collections within a higher education or similar institution.
• Knowledge of core finance functions, including analysis, project management, and regulatory compliance.
• Familiarity with modified payments, bankruptcies, court-appointed payments, tax offsets, loan exit interviews, Perkins Loans, Primary Care Loans (PCL), and Nursing Faculty Loans (NFLP).
• Strong communication and interpersonal skills.
• Excellent organizational skills and ability to multi-task.
• Proficiency in common organizational computer applications.
• Ability to exercise discretion and maintain confidentiality.
• Demonstrated ability in problem-solving, oral and written communication, interpersonal skills, and continuous learning.
• Ability to apply professional judgment to complete tasks of moderate scope and complexity.

Work Schedule: This is a remote-based position requiring on-site meetings four times per year at our Mission Center office in San Francisco (employee expense).

About UCSF: The University of California, San Francisco (UCSF) is a leading institution dedicated to advancing health worldwide through research, education, and patient care. We are a diverse and inclusive community committed to our PRIDE values: Professionalism, Respect, Integrity, Diversity, and Excellence. Learn more about UCSF at diversity.ucsf.edu.

Compensation: The salary range for this position is subject to approval based on UC policy. For details, please refer to the TCS Non-Academic Titles Search: TCS Non-Academic Titles Search. Compensation ranges are typically 80% - 120% of the mid-point, considering experience and current salary levels.

We encourage you to apply, even if you don't meet all the qualifications! We are looking for enthusiastic individuals to join our team.