Remote Global Site Administrator - American Express

Join Our Team and Shape the Future of Business Travel

We're seeking a highly skilled and experienced Global Site Administrator to support our Client Management leaders and customer contacts on a day-to-day basis. As a key member of our team, you will provide online tool support, escalation assistance, and general program management, ensuring seamless connectivity between client management and service delivery.

Key Responsibilities:

• Provide day-to-day support for online travel program requirements and escalate issues as needed
• Function as the primary liaison between client management and service delivery teams
• Manage online booking tool and profile tool sites globally, ensuring seamless integration with online fulfillment operations
• Analyze transaction types, fulfillment processes, and user requests to optimize online tool adoption
• Develop and conduct client seminars on online tool usage and best practices
• Maintain relationships with client technical contacts to resolve user issues and ensure timely resolution
• Compile and release Global Monthly scorecard results and support Global Document Delivery

Requirements:

• Thorough knowledge of the Business Travel Industry and Concur OBT
• Experience with SABRE GDS, Correx, and CONNECT Portal
• Extensive customer service skills and excellent oral and written communication skills
• Highly organized, detail-oriented, and proficient in Excel, Word, PowerPoint, and Microsoft Outlook
• Strong analytical skills and ability to work in a team environment
• Ability to manage multiple priorities and set expectations to manage workflow and expected ETAs

What We Offer:

• Competitive salary range: $60,000 - $120,000 per year
• Annual Performance-Based Incentive
• Comprehensive US benefits programs
• Opportunity to work with a leading company in the business travel industry
• Remote work arrangement with a virtual location in the United States

How to Apply:

If you're a motivated and experienced professional looking for a new challenge, apply today and join our team! Apply Now

We're an Equal Opportunity Employer

We're committed to providing equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship, or marital status.