Advisor, Clinical Applications Training

Role Description

Reporting to the Clinical Applications Training Manager, the Advisor, Clinical Applications Training functions as a knowledgeable EHR consultant, trainer, educator, and evaluator responsible for supporting and training end users on clinical systems functionality and workflows and ensuring optimal use of clinical technology to achieve system-wide strategic priorities.

• Participate in development of training plan for Care Management Platform
• Provide input into workflow development and related processes for new platform
• Participate in usability testing of Care Management Platform workflows
• Participate in train the trainer sessions in preparation for end user training
• Conduct end user training on new Care Management Platform
• Serve as resource for CMP super user group and workforce
• Partner with super user group as subject matter expert (SME) for post go-live end user training and support
• Assist in developing distance-learning modules for learning management system (LMS)
• Assess training needs and opportunities for internal and/or external end users
• Develop training curricula and calendars which include topic outlines, class plans, handouts, goals for the training, etc.
• Conduct regularly scheduled live new hire training sessions and supplemental training sessions when new workflows are developed
• Facilitate end user trainings with Subject Matter Experts as additional support for staff arise
• Collaborate with managers and supervisors in developing remedial training plans for staff
• Develop post training evaluation to ensure end user understanding and competence
• Interact as necessary with vendor training resources
• Participate in prioritizing and communicating changes requested for the system
• Work with EHR Implementation Team to coordinate software updates and changes for users and plan appropriate training
• Assist in analyzing new functionality in subsequent EHR releases to determine usability
• Assist in developing e-learning modules and other training tools
• Participate in training of new workflows and clinical transformation benefits

Qualifications

• Associate degree or equivalent experience
• Must successfully complete eCW credentialed training program
• Equivalent experience working with EHR systems may substitute for degree requirement
• Bachelor’s Degree with background in EHR systems preferred

Requirements

• 2-4 years of experience
• One to two years’ experience in a healthcare environment required
• Prior classroom training experience strongly preferred
• Knowledge and understanding of adult learning styles
• Ability to deliver training one-on-one or in a classroom setting
• Excellent verbal and written communication skills, both interpersonally and on a technical level
• Demonstrated ability to quickly learn new technology and applications
• Basic technical troubleshooting skills
• Motivated by CCA’s mission-driven principles, self-directed, collaborative team player
• Excellent customer service communications skills
• Ability to work calmly and constructively under pressure and meet deadlines
• Ability to manage and keep track of multiple tasks simultaneously
• Ability to travel and work at various locations is required

Company Description

Commonwealth Care Alliance® (CCA) is a mission-driven healthcare services organization that offers high-quality health plans and care delivery programs designed for individuals with the most significant needs. Serving more than 100,000 individuals across Massachusetts, Rhode Island, Michigan, and California, CCA delivers comprehensive, integrated, and person-centered care by coordinating the services of local staff, provider partners, and community organizations.

CCA’s unique model of uncommon care® has achieved an unparalleled track record of improved health and quality outcomes and lower costs of care.