Remote Telecommunicator Opportunity at Cityblock Health, Inc.

We are seeking a highly skilled and compassionate Telecommunicator to join our team at Cityblock Health, Inc. As a Telecommunicator, you will play a vital role in assessing the needs of our members, providing exceptional customer service, and coordinating care to ensure the best possible outcomes. This is a full-time, remote position that offers a competitive salary, comprehensive benefits, and the opportunity to work with a dynamic and mission-driven organization.

Key Responsibilities

• Assess the reason for caller's inbound communication and manage their emotional state
• Gather and transcribe key information necessary for care coordination and guide callers through intake and triage processes
• Identify risks of imminent life threats, self-harm, or harm to others and direct questioning and notifications as needed
• Complete assessment tools and documentation in a timely and accurate manner
• Provide exceptional customer service and maintain confidentiality and privacy of member information
• Work effectively in a remote environment, requiring independence and self-governance

Requirements

• High School Diploma or equivalent education, plus completion of a medical assisting program, Emergency Medical Technician course, or Public Safety Telecommunicator academy
• Preferred: Associate's Degree or higher
• At least 2 years of experience as a Lead Advanced Life Support provider, Emergency Medical Technician, medical assistant, or medical secretary
• Excellent interpersonal and written communication skills, including comprehension of medical terminology and common prescription medications
• Ability to work in a fast-paced environment, prioritize tasks, and maintain attention to detail

What We Offer

• Competitive salary range: $51,300 - $62,700
• Comprehensive benefits, including health insurance, life insurance, retirement benefits, and paid time off
• Opportunity to work with a dynamic and mission-driven organization
• Professional development and growth opportunities

How to Apply

If you are a motivated and compassionate individual who is passionate about delivering exceptional customer service and care coordination, please submit your application to join our team as a Telecommunicator. We are an equal opportunity employer and welcome applications from diverse candidates.