Back Office Support Agent
Pay rate: $12.30/hr Who we are: At InteLogix, we are passionate about empowering individuals and organizations to achieve their full potential. As a trusted leader in our industry, we are committed to providing innovative solutions and exceptional services that make a positive impact. We believe in the power of teamwork, integrity, and the commitment to excellence. Join us at InteLogix and be part of a dynamic organization that strives to create a brighter future, one where our collective efforts shape and empower the world around us. Together, we can make a difference. What’s the Role About? If you like to solve problems and interact with people from across the country, or maybe just a few towns over, this is the career for you! In this role, you will be a creative problem solver, results oriented, and empathetic customer partner that connects, navigates, influences, and provides solutions.
- Are you energetic, enthusiastic with an engaging personality?
- Are you driven to deliver effective results while providing excellent customer service?
- Do you have extraordinary communication skills?
What’s in it for YOU?
- Paid Training
- Medical, Dental, and Vision Insurance
- Paid Time Off
- Employee Discounts
- Full-time, non-seasonal
- Career Advancement
- Early access to earned wages via PayActiv (Access up to 50% of earned wages, capped at $500 per pay period)
Responsibilities:
- Data entry, complete clerical functions, and invoice validation
- Review multiple systems and notes to document timelines for corporate and government accounts in preparation for Verizon executive and legal review.
- Collaborate with various teams to facilitate updates and finalize settlements for high-balance accounts.
- Track and manage updates using Google Sheets and Docs.
- Process work queues for Restores, Suspends, and Disconnects.
- Handle Google Files for Write-offs and Write-off Recoveries.
- Update and maintain process documents.
- Complete additional tasks as assigned by the Unit Manager or Client.
- Consistently meet department standards for productivity, quality, phone utilization, and attendance.
- Attention to detail and accuracy.
- Good knowledge of business English, spelling, and punctuation. Must be able to communicate clearly and effectively in writing.
- H ave computer technology savviness with the ability to smoothly operate multiple windows and tabs, while simultaneously remain diligent throughout the day.
- Ability to troubleshoot and resolve expense report discrepancies / credit card statements independently.
What We Look for in a Candidate:
- Must be 18 years of age or older
- High School Diploma or equivalen
- Proficiency in computer operations and navigating multiple systems simultaneously.
- Strong professional skills with a positive and adaptable attitude.
- Ability to quickly adjust to procedural changes.
- Capable of working independently with minimal supervision.
- Efficiently manage a high volume of emails daily.
- Detail-oriented with the ability to identify changes in documentation from customers.
Experience: At least 1 year of experience in relevant role Skills:
- Moderate experience with Microsoft Excel, including the ability to:
- Add and remove information in cells
- Highlight and format cells
- Add and delete rows
- Navigate between cells and tabs within the same file
- Perform basic cell formatting
- Proficient in Microsoft Word for document creation and editing.
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