Contact Center Sales Inbound/Outbound II
Job Title: Contact Center Sales Inbound/Outbound II
Job Description
Join our team as a phone agent, responsible for handling outbound prospective customer leads through our dialer system. Your primary role will be to screen prospective customers interested in speaking with a licensed agent to review an existing quote or provide a new quote. You will facilitate warm transfers to our licensed agents, while your transfer rate and the bind rate on transferred leads will be monitored to ensure quality.
Responsibilities
- Handle outbound prospective customer leads using a dialer system.
- Screen prospective customers for interest in speaking to a licensed agent.
- Warm transfer interested customers to licensed agents.
- Monitor transfer and bind rates to ensure quality.
Essential Skills
- Excellent written and interpersonal communication skills.
- Time management proficiency.
- Customer service and/or sales phone experience.
- Satisfactory computer and typing skills.
- 1-2 years of experience in a call center, either inbound or outbound.
Additional Skills & Qualifications
- Outbound call center experience is a plus.
- Insurance experience is a plus.
- Must possess a PC with Windows 11, hardwired internet with a minimum upload speed of 100MBPS, mouse, keyboard, and headset.
- A second screen is strongly encouraged.
- High School Diploma.
- Positive attitude.
- Good communication skills.
- Willingness to help peers.
Work Environment
This role is fully remote, requiring a suitable workspace free of distractions. Work hours are Monday to Friday, from 1:00 pm to 9:30 pm. Agents must ensure attendance and not miss more than 12 hours per month due to absences. Pay and Benefits The pay range for this position is $20.00 - $20.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits Available For This Temporary Role May Include The Following
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type This is a fully remote position. Application Deadline This position is anticipated to close on Aug 4, 2025. About Aston Carter Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] for other accommodation options. Apply tot his job