Support Agent
About Airtm:
Airtm is the world’s most connected digital dollar account with over 500 different ways to buy and sell digital dollars. Airtm’s globally accessible dollar account allows anyone to hold their wealth in a stable currency, participate in the global economy and cash out remittances at fair exchange rates. Our users include freelancers and gig workers who connect Airtm to access stable currencies (USDC) and move money across borders. We are now transforming into a platform for Digital Entrepreneurs (DE).As of 2024, more than 10% of the world's workforce works online. This digital economy will continue to grow at double digits for the unforeseeable future. This digital work revolution contains the opportunity to give hundreds of millions throughout the global south their financial independence. It contains the opportunity to free people from their local constraints. Giving people, their communities and countries control over their destiny.Incorporated in the United States and registered with FinCEN as an MSB (Money Service Business), we have presence in more than 190 countries.About the role:
The commOps support team is responsible for attending and resolving the needs of our users, relying on procedures and tools provided by Airtm, to ensure that we comply with all applicable operational requirements and best practices of our operation.What you’ll be responsible for:
- Respond and solve the needs of our users through ticketing packages
- Achieve the objectives set by your team based on the operation
- Report immediate and prioritized needs of our users
- Fulfill a working day
- Attend team meetings.
Experience, skills stack required:
- Experience in customer support with technology programs
- Availability of schedule
- Have computer equipment and stable internet access
- Demonstrated analytical, empathic skills and teamwork
- Curiosity and proactive
- Familiarity with cryptocurrency
- English speaker
Application Instructions:
Please apply only if you are from Latin America or the following countries!- Sri Lanka
- Vietnam
- WAEMU countries (Benin, Burkina Faso, Côte D'Ivoire, Guinea-Bissau, Mali, Niger, Senegal, and Togo)
- Tanzania
Originally posted on Himalayas
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