Mainframe Ops/App Support

The Mainframe Ops/App Support contractor will work in a remote IBM and Unisys mainframe OS and environment to support customer processing, applications, and configurations. The contractor will provide support for difficult problems, perform IPL in a highly-complex mainframe operating environment, and provide expertise in OS2200, z/OS, and z/VM operating environments.

Requirements

• Must possess one of the following required certifications: A+ CE, CCNA Security, Network +CE, SSCP
• Clearance Required: Secret, IT-I
• Must be willing to work 3rd shift
• Provide support controlling, diagnosing, and resolving difficult problems that arise due to incorrect ECL coding/programming techniques
• Provide IBM and Unisys Mainframe Operations/Application support
• Utilize a Windows-based personal computer workstation and the MS Office suite
• Provide support using standard tools for scheduling to include building, maintaining, and scheduling batch processing
• Monitor and maintain the stability of systems and resources in the MLOB Ops/App Support mainframe environment
• Perform system issue/incident determination, resolution, and RCA
• Conduct tape service support for external tape systems in the z/OS Mainframe environment
• Provide status and activity reports on items of team activities
• Attend and participate in meetings
• Evaluate the customer’s mainframe processing requirements
• Troubleshoot problems to minimize interruptions in the customer's critical business activities
• Notify the customer of the following: acceptance, receipt of upgrades, and interruptions in service for upgrades/system patches
• Provide follow-up during incident management
• Contact customer for required system reporting
• Provide the latest updates to any ongoing issues, possible workarounds, and incident resolutions
• Receive and disseminate appropriate notifications for ASI, product upgrades, software updates, and COOP exercises
• Support customer performance requirements and customer support policies/procedures

Benefits

• Closely aligned with the company's mission to advance the Navajo Nation and its People through economic development and community empowerment

Originally posted on Himalayas