Customer Service & Sales Support Representative

This is a remote position.

Schedule:

• Flexible hours, CST, morning and afternoon, 12 hours per week

Client Timezone: US CST

Join a thriving US-based service business that’s experiencing exciting growth and expansion. This dynamic company specializes in client relationship management and business development, utilizing cutting-edge CRM technology to drive results. The business operates with a strong focus on building meaningful client relationships through personalized discovery processes and exceptional customer service. With established systems and processes in place, this is an opportunity to be part of a mature, successful operation that values both professional excellence and positive team culture.

Step into an exciting full-time remote role where you’ll be at the heart of client interactions and business growth. As a Customer Service & Sales Support Representative, you’ll play a pivotal role in the client journey from initial discovery through ongoing relationship management. This multifaceted position combines the excitement of sales support with the satisfaction of delivering exceptional customer service, all while working with industry-leading CRM technology. You’ll have the opportunity to directly impact business success while developing valuable skills in client relationship management, sales processes, and business operations in a collaborative, growth-oriented environment.

• Conduct engaging Zoom discovery calls with prospective clients to understand their needs and build relationships
• Master the GoHighLevel CRM platform to manage customer relationships and execute marketing automation strategies
• Handle inbound and outbound phone calls, providing outstanding customer service and support
• Execute various administrative tasks that keep business operations running smoothly
• Deliver exceptional customer service throughout the entire client lifecycle
• Collaborate with team members to ensure seamless client experiences

• Proven proficiency in using Zoom for professional discovery calls and virtual meetings
• Hands-on experience with GoHighLevel CRM platform for customer relationship management and marketing automation
• Excellent communication skills with the ability to handle phone conversations professionally and effectively
• Demonstrated reliability and trustworthiness in previous work experiences
• Positive attitude and enthusiastic approach to daily tasks and challenges
• Strong team player mentality with collaborative spirit
• Ability to commit to full-time schedule (40 hours per week)
• Self-motivated with strong organizational and time management skills

• Bonus and incentives
• Permanent work from home
• Immediate hiring