Oracle CX-Service Implementor
Description We are looking for an experienced Oracle CX-Service Implementor to join our team on a long-term contract basis. In this role, you will lead the implementation and integration of Oracle CX Service solutions, ensuring seamless functionality and alignment with business objectives. Based in Cincinnati, Ohio, this position offers an opportunity to work on diverse projects while optimizing service processes and driving innovation. Responsibilities: Oversee the implementation of Oracle CX Service solutions, including configuration, customization, and deployment to address business needs. Develop and maintain integrations between Oracle CX Service Cloud and related modules like Oracle Field Service, Service Logistics, and Depot Repair. Collaborate with stakeholders to gather requirements and translate them into actionable technical specifications. Configure workflows, business rules, and service request management within Oracle CX Service Cloud to enhance operational efficiency. Implement Oracle Field Service for scheduling, dispatching, and workforce management, ensuring smooth integration with Oracle CX. Set up and integrate Service Logistics and Depot Repair modules to support inventory management and repair processes. Create and execute comprehensive test plans, including unit, integration, and user acceptance testing, to verify system functionality. Plan and execute data migration activities, ensuring accurate transfer of data from legacy systems to Oracle CX and its integrated modules. Provide training to end-users, develop documentation, and offer post-implementation support to resolve issues and optimize system performance. Identify opportunities for process improvements and leverage Oracle CX capabilities to enhance customer satisfaction and operational workflows.
Requirements
Minimum of 5 years of experience implementing Oracle CX solutions, with at least 3 years focused on Oracle Service Cloud and its integration with related modules. Proficient in configuring Oracle CX Service Cloud, including workspaces, navigation sets, and custom objects. Hands-on experience with Oracle Field Service for scheduling, routing, and mobile workforce management. Strong knowledge of Oracle Integration Cloud or similar middleware for seamless integrations. Familiarity with Service Logistics for inventory tracking and Depot Repair for workflow management. Expertise in APIs, web services, and data mapping to connect Oracle modules with third-party systems. Proficiency in scripting languages such as JavaScript or Python for customizations. Strong analytical and problem-solving skills to optimize service processes and ensure compliance with industry standards. Technology Doesn't Change the World, People Do. Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use. Apply Job! Apply to this Job