Experienced Customer Delivery Manager

The largest ICT employer in Hungary, Deutsche Telekom IT Solutions (formerly IT-Services Hungary, ITSH) is a subsidiary of the Deutsche Telekom Group. Established in 2006, the company provides a wide portfolio of IT and telecommunications services with more than 5000 employees. ITSH was awarded with the Best in Educational Cooperation prize by HIPA in 2019, acknowledged as one of the most attractive workplaces by PwC Hungary’s independent survey in 2021 and rewarded with the title of the Most Ethical Multinational Company in 2019. The company continuously develops its four sites in Budapest, Debrecen, Pécs and Szeged and is looking for skilled IT professionals to join its team.

We are seeking an Experienced Customer Delivery Manager to take end-to-end accountability for customer service delivery in the international health market. This role involves managing service quality, optimizing portfolios, and collaborating with top management to drive success.

FOCUS AREA

- Responsible for Cloud like Open Sovereign Cloud (OSC) /Client Application Operation (CAO) / FCI

Responsibilities

• Oversee end-to-end customer delivery within Cloud Managed Services.
• Ensure high-quality service delivery and handle escalations related to service quality.
• Manage customer-impacting projects, including Transformation and Transition (T&T).

Language Requirements

• Fluency in German is essential for direct customer interaction.
• Proficiency in English is required for communication with international teams.

Required Knowledge and Skills

• Experience managing project scope based on budget and contract size.
• Ability to plan operations and strategize service delivery in terms of time, quality, and cost.
• Manage multiple service chains and associated costs; understanding of Service Chain Operations Management (SC-OPM) activities.
• Strong understanding of cloud computing, cloud platform best practices and most importantly, experience with Sovereign Cloud and TSI standard service delivery processes.
• Thorough knowledge and experience with ITIL processes (Incident, Problem, Change management)
• Accuracy in financial management and invoicing.
• Evaluate and approve cost and transition strategies within deals.
• Collaborate with Delivery teams to enhance efficiency and implement improvement measures.
• Handle escalation management and take action as needed.
• Monitor delivery quality and maintain regular communication with suppliers and customers, focusing on technical aspects.
• Lead and coordinate interdisciplinary project teams, both nationally and internationally.
• Engage with top management internally and externally to develop global cooperation strategies.

Join our international team to deliver exceptional service while working directly with German-speaking clients and global stakeholders.

* Please be informed that our remote working possibility is only available within Hungary due to European taxation regulation.