TPI Staffing – Customer Service Representative (Remote) – Houston, TX
Job title: Customer Service Representative (Remote) Company: TPI Staffing Job description: TPI Staffing http://www.tpistaffing.com http://www.tpistaffing.com USD 17.00 HOUR true Customer Service Representative (Remote) Houston, TX 77042 US Posted: 08/17/2022 2022-08-17 2022-09-16 Employment Type: Temp To Hire Industry: Clerical Job Number: 51652 Pay Rate: $17.00 per hour Job Description 100% Remote Call Center/Customer Service, NW Houston area!! Pay is $17.00 per hour Work Shift is 7:00 am - 4:00 pm, Monday - Friday Training Schedule will be 9:00 am - 6:00 pm Company Perks: Work from home! After being hired full-time, the client offers Medical, Dental, Vision and 401k.
Job Description
- Field incoming customer service calls, assuming responsibility to resolve customer issues in an accurate and timely manner
- Research account status and identify account issues
- Address billing inquiries and resolve billing disputes
- Process disconnection and reconnection requests
- Enroll customers and resolve enrollment issues
- Provide price quotes to prospective customers
- Follow up with customers to attain required account information
- Initiate collection activity on past due accounts and process disconnection and reconnection requests
- Respond to emailed customer inquiries with factually and grammatically correct written communications
- Serve as a customer advocate while adhering to all regulatory requirements and company policies associated with the role
Requirements
- Minimum of 1 year of experience in an inbound call center environment, with customer care experience strongly preferred
- Bilingual in English and Spanish a plus.
- Previous sales experience preferred but not required
- Experience in similar markets such as utilities, telecom, or cable preferred
- High School diploma, GED, or equivalent math and English skills required
- Outstanding phone etiquette and polished communication skills (written and verbal)
- Ability to maintain a calm demeanor when dealing with agitated customers
- Attentive to detail and committed to high quality customer service
- Proficiency in Windows environment and MS Word and Excel applications
- Comfortable in a fast paced environment where change is commonplace
Additional Information Ready to Apply? We kindly ask you to please make sure you have fully read the above requirements as determined by our client company. If you already applied with TPI Staffing, please send the Recruiter an updated resume and reference the Job ID.You only need to apply once to be considered for all of our job openings or call the Recruiter for more details. Meet Your Recruiter Samantha Shultis Sr. Recruiter Hi, I'm Samantha proudly serving TPI Staffing Since 2017! We have offices throughout Texas, I specialize in recruiting our Office/Professional placements throughout the Texas Region. Email me with your Name, Job ID # and an updated resume after you have applied. Referral Bonus Do you know someone looking for a job? Send your referrals to TPI Staffing and get a $50 referral bonus. (Bonus is subject to taxes) Apply Now: Send an email reminder to: Email Address Share This Job: Apply Later Send an email reminder to: Email Address Share This Job: Related Jobs: There are currently no related jobs. Please . Loading... Expected salary: $17 per hour Location: Houston, TX Apply for the job now! Apply Job! Apply to this Job