Customer Service call center Representative Work From home

We are seeking a skilled Customer Service Representative (Call Center experience).to join our client’s team, one of the US’s largest Security companies.

Shifts Available

• Shifts range between 11:00 AM to 7:30 PM and 3:30 PM to 12:00 AM.
• Must be available to work at least one weekend day (Saturday or Sunday).

Training Schedule

• Training Period: Monday through Friday from 12:30 PM to 8:00 PM.
• Nesting Period: Monday through Friday from 10:30 AM to 7:00 PM or 1:00 PM to 8:30 PM, depending on class size and trainer availability.

Job Overview: The Call Coordinator will manage inbound calls from potential and existing ADT customers, determining the purpose of the call and transferring it to the appropriate department. This position involves handling high call volumes in a fast-paced environment and requires excellent communication and time management skills.

Key Responsibilities

• Answer inbound calls from customers to assess the reason for their inquiry.
• Transfer calls to the appropriate department based on customer needs.
• Maintain call accuracy and follow ADT’s established call scripts.
• Ensure each call is handled with professionalism, efficiency, and courtesy.
• Achieve high schedule adherence, with at least 95%+ on-time attendance.
• Maintain call accuracy through regular auditing to ensure correct actions and script compliance.
• Work effectively under pressure and handle 200+ calls daily.
• Ensure accurate customer data capture for business success.

Qualifications

• Previous experience in a fast-paced call center environment is required.
• Strong time management skills with the ability to work in a structured environment.
• Positive, enthusiastic attitude with self-motivation and a quick learning ability.
• Intermediate proficiency with computer applications and technology.
• Excellent communication skills and understanding of telephone etiquette.
• Must reside in the United States and have a quiet, distraction-free work environment.
• Availability to work a shift schedule, including weekends (Saturday or Sunday).

Computer Equipment Requirements

• Accepted Specs:

• • Intel I3 processor or higher (I3, I5, I7), AMD Athlon Silver or Ryzen 3 processor or higher.
  • Minimum of 8GB RAM installed.
  • Functional USB Headset.
  • Ethernet port for a wired internet connection.
  • Minimum internet speed of 25 Mbps (download and upload).
  • Candidate must have a minimum of 25mbps upload and 25mbps download. Run internet speed test at www.speedtest.net.

• Unacceptable Specs:

• • Chromebooks or MacBooks.
  • Intel N95, Pentium, or Celeron processors.
  • Bluetooth or Analog Jack Headsets.
  • Wi-Fi only connections.

Shifts Available

• Shifts range between 11:00 AM to 7:30 PM and 3:30 PM to 12:00 AM.
• Must be available to work at least one weekend day (Saturday or Sunday).

Training Schedule

• Training Period: Monday through Friday from 12:30 PM to 8:00 PM.
• Nesting Period: Monday through Friday from 10:30 AM to 7:00 PM or 1:00 PM to 8:30 PM, depending on class size and trainer availability.

Performance Metrics

• Schedule Adherence: 95%+
• Aftercall Work (ACW): Less than 4 seconds.
• Call Accuracy: Regular audits to ensure proper script following and correct actions taken during calls.

Screening and Onboarding

• Candidates must complete screenings and drug tests within 48 hours of an offer.
• All screenings must be completed by Monday before the candidate's start date.

Attendance Policy

• Candidates cannot be absent during the first 6 weeks of their assignment.

Growth Opportunities

• Full-time employment opportunities available for those who successfully complete training and demonstrate performance excellence.

Computer Requirements

Computer Equipment Requirements

(All candidates will be required to provide snapshots of equipment specs and internet speed)

Specs Accepted

Cannot Work With

Intel I3 processor or higher (I3, I5, I7)

Chromebooks or MacBooks

AMD Athlon Silver or Ryzen 3 processor or higher

Intel N95, Pentium or Celeron processor

Minimum of 8gb RAM memory installed

Bluetooth or Analog Jack Headset

Functioning USB Headset

Wi-Fi only connections

Ethernet port for wired internet connection

Celeron

Additional Requirement: Internet Speed: Minimum of 25 mbps (download and upload)

About Our Client

Our client is one of the largest Security service companies in the world. They are looking for the best, brightest talent available and have tasked Azaaki with helping them find it.