Call Centre Representative – Remote in El Paso, TX
Call Centre Representative - Remote - Indotronix International Corporation - El Paso, TX - work from home job Company: Indotronix International Corporation Job description: Job Title: Call Centre Representative - Remote Contract: 6-9 months contract Remote work Pay rate : $13:50 /hr on W2 IMPORTANT: -Candidates should have stable internet connection at home only - US Citizens only - Remote position while current situation settles. Locals to El Paso may be required to work onsite eventually. Job profile should include the expectation of a remote workspace audit (via webcam or phonecam) Inspection time less than 5 min Skillset required: Being able to utilize Microsoft Office suite to go through their emails, basically set up an online account, reset a password thing of this nature which may be routine for a regular computer user. Productivity Management: Making outbound phone calls to our members and prescribers Utilizing multiple software systems to complete Medicare Enrollment case reviews Meeting or exceeding government mandated timelines Complying with turnaround time, productivity and quality standards Conveying resolution to beneficiary or provider via direct communication and professional correspondence Acquiring and maintaining basic knowledge of relevant and changing Med D guidance Required Qualifications: Ability to effectively communicate with members and prescribers while managing multiple software systems Receptive to constructive feedback and flexible in adapting to change Ability to effectively plan, prioritize, and organize time and workload Ability to execute successfully in a deadline-oriented, fast-paced, highly-regulated environment Proficient in navigation of multiple computer applications Proficient use of keyboard, mouse and ability to navigate 2 workstation monitors Ability to type more than 30 WPM Preferred Qualifications: At least two years of general business experience that includes problem resolution, business writing, quality improvement and customer service Six months of PBM/pharmaceutical related work strongly desired PLEASE NOTE: Computer skills are a must. Call centre experience preferred. Expected salary: Location: El Paso, TX Job date: Thu, 07 Sep 2023 22:15:49 GMT Apply for the job now! Apply To This Job