Service Appointment Coordinator
Job title: Service Appointment Coordinator in Waukesha, WI at Fields Auto Group
Company: Fields Auto Group
Job description: Fields is seeking a positive team member to join our dynamic dealership to provide a luxury experience to both our internal and external customers! Our goal is to provide the best customer experience and create life-long relationships.Being family owned and operated, our culture and standards that define our day-to-day beliefs encompass our Fields Five, Safety, Integrity, Courtesy, Presentation, Efficiency. We have a common purpose to ensure transparency and a collaborative environment where team members are encouraged to express their ideas with a strong belief in promoting from within the organization.What We Offer - BenefitsMedical, Dental, Vision, Short- and Long-Term Disability, Paid Basic Life Insurance, 401(k) Plan, Personal Time Off, Paid Training, Employee vehicle purchase plans, Health and wellness, Saturday Lunches, Discounts on products and servicesResponsibilities
- Interact with customers everyday by following up over the phone after a Service Appointment
- Listen to the customer, answer their questions, and direct customers appropriately as they request.
- Schedule service appointments
- Advise on recommended maintenance
- Confirm scheduled & missed appointments
- Respond quickly to customer phone calls, internet leads through online scheduling, and live chat inquiries
- Must have strong computer skills, including Outlook, Excel and Word (and preferably dual screen experience)
- Must have strong customer service background
- Must have excellent verbal and written communication skills
- Must be punctual and reliable
- While performing the duties of the job, the employee is frequently exposed to moving mechanical parts and fumes or airborne particles.
- The noise level in the work environment is usually moderate.