Patient Financial Recovery Specialist
Job title: Patient Financial Recovery Specialist in USA at Absolute Staffing & Consulting Solutions
Company: Absolute Staffing & Consulting Solutions
Job description: Absolute Staffing & Consulting Solutions is looking for a Financial Recovery Specialist to join our team of professionals. This is a remote position in a virtual call center setting. If the description below sounds like you, Apply Now!*Seeking applicants who speak both English and Spanish*General Summary:The Patient Financial Recovery Specialists will provide customer service to hospital patients who have questions about their accounts and assist them in settling their patient responsibility balances.Essential Duties and Responsibilities:
- Answer inbound calls from patients as well as place outbound calls to patients through our automated dialer.
- Assist patients with their account which includes setting up payment arrangements on the patient’s unpaid balance.
- Take and process credit card payments over the phone.
- Identify and gather new insurance information.
- Research insurance “Explanation of Benefits” to determine what the insurance may or may not have paid and why.
- Screen the patient for clarity, answer patients’ general questions, and resolve any of the patient’s account issues and concerns.
- Maneuver between several different patient account systems and payment portals.
- Maintain accurate and up to date information in the account notes within all appropriate systems.
- Meet specified collection and productivity goals as assigned by management on a regular basis.
- Always maintain confidentiality of account information.
- Adhere to the prescribed policies and procedures as outlined in the Employee Handbook and the Employee Code of Conduct.
- Maintain awareness of and actively participate in the Corporate Compliance Program.
- Maintain a confidential and orderly remote work area.
- Assist with other projects as assigned by management.
- A high school diploma or equivalent is required.
- 1 year experience in hospital/ medical customer service environment.
- Previous experience with the medical billing process.
- Ability to effectively work and communicate with patients, co-workers, and management both in person and remote virtual chat environments.
- Experience using EPIC.
- Ability to always present oneself courteously and professionally.
- Ability to stay on task with little or no management supervision.
- Demonstrate initiative and creativity in fulfilling job responsibilities.
- Capacity to prioritize multiple tasks using time management and organizational skills.
- Proficient PC knowledge and the ability to type 30-40 wpm.
- Remote work from home office, virtual Call Center environment.
- Must be able to sit for extended periods of time.