WFH Call Center Representative II Day or Night
Job title: WFH Call Center Representative II Day or Night in North Brunswick, NJ at Smirta Innovations Inc
Company: Smirta Innovations Inc
Job description: Company ProfileWe are a digital health company providing next generation technology solutions to the healthcare industry. Our OncoSmart™ suite of products are at the core of cancer treatment clinical operations optimizing millions of services annually.Software DevelopmentNorth Brunswick, New JerseyWe are seeking a friendly, professional, and efficient Call Center Representative to join our team. In this role, you will be the first point of contact for our customers, providing excellent customer service by answering inquiries, resolving issues, and ensuring a positive experience for each caller.Responsibilities:
- Answer inbound calls from customers in a timely and professional manner.
- Provide accurate product/service information and assist with troubleshooting issues.
- Resolve customer concerns, complaints, and inquiries by providing effective solutions.
- Document and track all customer interactions and transactions in the company’s database.
- Escalate complex issues to supervisors or other departments as needed.
- Maintain knowledge of company products, services, and policies to better assist customers.
- Strive to meet or exceed performance goals, including call resolution and customer satisfaction.
- Assist with outbound calls as needed (e.g., surveys, follow-up calls).
- Handle high call volumes while maintaining a positive and professional demeanor.
- Contribute to a team-oriented environment and collaborate with colleagues to enhance customer experience.