Jr. Salesforce Business Systems Specialist in Tulsa, OK
Job title: Jr. Salesforce Business Systems Specialist in Tulsa, OK at InGenesis
Company: InGenesis
Job description: InGenesis is currently seeking a Jr. Salesforce Business Systems Specialist to work remotely for our corporate office. In this role, you will provide leadership and support in all aspects to deliver successful platform implementations by providing subject matter expertise on Vendor Management Systems, Salesforce, and HR focused applications. You will work with Implementations Director to achieve maximum client satisfaction and process excellence throughout the Implementation lifecycle.Job Duties/Responsibilities/Functions (including but not limited to)
- Manage, configure, and maintenance of Applicant Tracking systems and associated integrated systems.
- Work with assigned team members to present system best practices.
- Lead or participate in business requirements gathering sessions and design workshops with clients.
- Ensure client configuration and business requirements documents are accurate, complete, and signed off by the client.
- Configure test and production environments.
- Support Sales efforts by staging and conducting system demonstrations for potential clients.
- Actively participate in user acceptance testing.
- Engage with clients to format, collect and reconcile gaps in data.
- Client support of post-implementation system needs.
- Provide direction and leadership to ensure professional platform delivery.
- Provide strategic tactical guidance for creating, implementing, and driving efficient and effective delivery strategy, quality, resource management, and support of VMS and HR platforms.
- Provide a first-level point of integration and escalation support for client engagements to ensure all team members are aligned in their deployment efforts.
- Support client implementation life cycle from start to finish in a structured and professional matter.
- Act as the client point of contact for configuration queries during implementation.
- Ensure tools and templates are utilized and kept current.
- Provide input to facilitate the improvement of tools and templates for configuration management.
- Advise external clients and internal staff on best practices for implementing applications and software.
- Manage assigned workstream duties in the delivery of VMS and MSP implementations.
- Perform other duties as assigned or needed to meet the needs of the department/organization.
- Bachelor’s degree.
- Minimum of two to six months of Salesforce experience.
- Exceptional service orientation.
- Excellent written and oral communication skills.
- Extraordinary attention to detail.
- Exceptionally self-motivated and directed.
- Demonstrated ability to assess customer’s needs and translate business requirements to configuration.
- Proficient in Microsoft Office Word, Excel, Outlook, PowerPoint, Project, and Visio.
- Willingness and aptitude to learn unfamiliar systems, and to stay informed of new technologies.
- Must be comfortable with a fast-paced, entrepreneurial corporate culture and the standards and work ethic consistent with that environment.
- Frequently required to operate a computer and file and retrieve written documents.
- Physical demands may include but are not limited to standing, sitting, walking, lifting, carrying, reaching, handling, kneeling, crouching, and bending.