Administrative Assistant/Data Entry Specialist

About the position Grizzle Heating & Air is seeking a dedicated Administrative Assistant/Data Entry Specialist to join our team. This role is essential in supporting the daily operations of our office, ensuring that all administrative tasks are handled efficiently and effectively. As an Administrative Assistant/Data Entry Specialist, you will be responsible for accurately entering customer information, service requests, and other relevant data into our database and scheduling software. Your attention to detail will be crucial in maintaining accurate records and ensuring that our operations run smoothly. In addition to data entry, you will assist with various administrative tasks such as filing, organizing documents, and managing office supplies. Providing excellent customer service is a key aspect of this role, as you will handle incoming calls, emails, and inquiries from customers. You will address customer concerns, provide information about our services, and assist in resolving any issues that may arise. Your ability to communicate clearly and effectively will facilitate smooth operations between customers, technicians, and other team members. This position offers flexibility in scheduling, allowing you to work either part-time or full-time, with expected hours around 20 per week. You will be part of a small, professional team that prides itself on being customer-centric and supportive, providing top-notch service to our community.

Responsibilities

• Accurately enter customer information, service requests, and other relevant data into the company's database and scheduling software.

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• Assist with various administrative tasks such as filing, organizing documents, and managing office supplies.

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• Provide excellent customer service by handling incoming calls, emails, and inquiries.

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• Address customer concerns, provide information about our services, and assist with resolving issues.

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• Serve as a point of contact between customers, technicians, and other team members.

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• Ensure clear and effective communication to facilitate smooth operations.

Requirements

• High school diploma or equivalent required.

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• Basic computer skills.

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• Strong attention to detail and accuracy in data entry and record-keeping.

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• Ability to multitask and prioritize tasks effectively in a fast-paced environment.

Nice-to-haves

Benefits

• 401(k)

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• Dental insurance

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• Flexible schedule

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• Health insurance

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• Life insurance

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• Paid time off

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• Vision insurance

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