Customer Service & Sales VA (Strong Phone Skills | 20–40 hrs/wk | Contract-to-Hire) - Contract to Hire

We’re a fast-growing residential cleaning business generating over $1M/year, and we’re looking for a proactive, friendly, and highly organized Customer Service & Sales VA to join our remote team. This role is ideal for someone who has excellent phone communication skills, can handle follow-ups and sales conversations, and genuinely enjoys helping people feel cared for. You’ll be reaching out to warm leads, assisting with scheduling, and making sure our clients have a top-tier experience. This is a remote, long-term opportunity starting at 20–40 hours per week. We’re open to part-time or full-time depending on fit, and contract-to-hire is available for someone who wants to grow with the company. Responsibilities: - Call leads who have requested quotes and follow up on unbooked jobs - Respond to client questions via phone, text, and email - Handle inbound calls and help schedule/reschedule appointments - Provide friendly, clear info about services and pricing - Keep client records and follow-ups organized - Assist with client feedback collection and review requests - some scheduling skills needed, but this responsibility is mostly covered by our field manager Requirements: - Excellent spoken English – professional, clear, and friendly tone - Comfortable making outbound follow-up calls (not cold calling) - Reliable phone/internet setup and quiet workspace - Strong organizational skills and attention to detail - Tech-savvy and comfortable learning new software Tools We Use (We’ll Train You): - OpenPhone (VOIP for calls/texts) - MaidCentral (CRM and scheduling software) - ClickUp, Slack, Google Workspace - Typeform / Google Forms Job Details: - Hours: 20–40 hours/week (you must be available during US Eastern Time) - Pay: $10–$20/hour USD, based on experience (bonus structures will also be evaluated after training period) Current lead count: - 80-130 inbound leads monthly (call focus will be on recurring requests, which are currently 30-40 leads per month) Type: Contract-to-hire (potential for full-time long-term role) To apply, please include: - A voice recording introducing yourself (1–2 minutes via Loom, Vocaroo, etc.) - A written response to this sample message: “Hi, I got a quote from you last week but I’m still deciding. Why should I choose your company?” - A brief summary of your relevant phone-based customer service or sales experience - Your typical weekly availability in US Eastern Time We’re ready to move quickly for the right person. If you're someone who takes pride in helping people and loves delivering a great customer experience, we’d love to hear from you! Apply Job!