ERP-Senior Project Specialist

Reports to: Director, Professional Services

FSLA Status: Exempt, Full Time

Location: US, Remote

External Job Title: Sr. Project Specialist - ERP

Position Summary:

This role will focus primarily on supporting our Agribusiness Business Unit. This role engages and supports the Business Unit leaders, as well as interacts with technical teams, product teams, customer support, sales, and managed services. Externally, this role interacts with product users, IT, and project sponsors.

Key Responsibilities:

· Lead pre-sales efforts, including product demonstrations, discovery sessions, and requirements gathering to align client needs with company solutions.

· Develop project statements of work, budgets, and plans; oversee plant mass balance audits; and ensure successful implementation of company products.

· Act as the main point of contact for clients, providing training, troubleshooting, and after-hours support during and post-implementation, ensuring smooth onboarding and effective system use.

· Partner with sales, technical teams, and clients to meet project objectives; maintain documentation, reports, and change management plans.

· Serve as a subject matter expert and power user, creating and maintaining training resources, providing end-user support, and delivering impactful product demos.

· Drive multiple projects simultaneously, manage risks, align objectives with company goals, and foster strong client partnerships.

· Test system setups, troubleshoot issues, and maintain tools for seamless project tracking and implementation progress.

· Other duties as assigned

Qualifications

· Associate's degree or equivalent required; bachelor's degree preferred.

· 2-4 Years experience, with a strong preference for backgrounds in food processing or related manufacturing technologies.

· PMP, CSM, PPM, or similar certifications are a plus.

· Proficiency in calculating figures like discounts, percentages, and proportions, and solving practical problems with limited standardization.

· Excellent written and verbal communication skills, with the ability to craft reports, presentations, and training materials, and interact professionally with clients and stakeholders.

· Skilled in Excel (including charts/graphs) and PowerPoint.

· Ability to read and analyze business or technical content and deliver effective presentations to diverse audiences.

Competencies for Success

· Knowledge & Application - Solid understanding of the field. Applies in-depth knowledge to solve

complex problems independently.

· Complexity & Problem Solving - Takes on more complex tasks and projects, often involving multifaceted problem-solving. May lead small projects or teams.

· Collaboration & Interaction - Collaborates effectively with cross-functional teams and clients. May mentor junior staff.