CSR - Customer Service Representative

Company Overview State Farm® is the largest auto insurer in the U.S., serving over 80 million policies and accounts since 1942. We are committed to doing the right thing for our customers and communities, offering a wide range of insurance and financial products while actively supporting community initiatives.

Summary

As a Customer Service Representative at State Farm, you will play a vital role in delivering exceptional service to our clients. This position is essential in ensuring customer satisfaction and maintaining our reputation as a trusted insurance provider. Responsibilities • Provide outstanding customer service by addressing inquiries and resolving issues promptly. • Handle cash transactions accurately and efficiently. • Utilize phone etiquette to communicate effectively with clients and colleagues. • Perform data entry tasks to maintain accurate records of customer interactions. • Assist customers with policy information, claims processing, and product offerings. • Support sales initiatives by identifying customer needs and recommending appropriate solutions. • Collaborate with team members to enhance overall service delivery and client satisfaction. • Analyze customer feedback to improve service processes. Qualifications • Position Requires P&C License. Must be License. • Proven experience in customer service or call center environments. • Strong communication skills with an emphasis on phone etiquette. • Ability to handle cash transactions responsibly. • Bilingual skills are a plus for serving diverse clientele. • Familiarity with data entry processes and software applications is preferred. • Sales experience is beneficial but not required. • Strong analytical skills to assess customer needs effectively. • Commitment to providing excellent client services. If you are ready to make a difference in people's lives through exceptional service, we invite you to apply today and join our dedicated team at State Farm! Job Type: Full-time Pay: $21.00 - $23.00 per hour Expected hours: 40 per week Benefits: • 401(k) • Paid time off Shift: • Morning shift Experience: • Customer service: 3 years (Required) License/Certification: • Property & Casualty License (Required) Ability to Commute: • Encino, CA 91426 (Required) Work Location: In person Apply Job!