Systems Engineer III (Remote)

DataBank Holdings Ltd. is a leading provider of enterprise-class data center, cloud, and interconnection services, offering customers 100% uptime availability of data, applications, and infrastructure. DataBank's managed data center services are anchored in world-class facilities. Our customized technology solutions are designed to help customers effectively manage risk, improve their technology performance and allow them to focus on their core business objectives. DataBank is headquartered in the historic former Federal Reserve Bank Building, in downtown Dallas, TX. DataBank is proud to be an Equal Opportunity Employer. Our work culture at DataBank does not discriminate based on actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veterans' status, gender, gender identity, gender expression, genetic information, sexual orientation, or any other characteristic protected by applicable federal, state, or local law. The Systems Engineer III will be responsible for management and optimization of core tooling systems and processes, including but not limited to, Monitoring, Patching, Logging, Configuration management and Document Management. The Systems Engineer II will monitor the Business-Critical Systems (BCS) ticket queue and resolve cases for customers internal and external. The Systems Engineer II will also participate in projects as an engineering and automation resource, building simple OutSystems applications and leveraging Python and PowerShell to simplify repeatable tasks.

Responsibilities

• Monitor Slack chats and provide updates and solutions for Business-Critical Systems (BCS)
• Day to day maintenance and upkeep of core business systems
• Resolve tickets in the BCS Epicor queue
• Manage simple projects and initiatives
• Provide scripting and Python support to assist with project tasks
• Scope out specific work tasks and work with management and other staff to ensure on-time task completion
• Provide regular updates to management regarding status of systems and projects
• Attend training with System Engineer III and System Engineer IV on BCS owned systems
• Participate in on-call rotation
• Other duties as assigned

Qualifications

• Excellent written and verbal communication skills
• Strong knowledge of Windows and Unix operating systems
• Working knowledge of database technologies
• Ability to build reports against lard datasets and analyze the data to pull key insights
• Strong organizational skills including attention to detail and multi-tasking skills
• Experience in at least 2 of the following services: Patching, Monitoring, Log management, Configuration Management, Document Management
• Scripting experience
• Python and PowerShell a plus
• Experience creating custom monitoring solutions a plus
• Proficient in creating SQL queries a plus
• Experience with Ansible a plus

Benefits

• Health, Dental, Vision packages
• Short-Term and Long-Term Disability Insurance
• Life Insurance
• 401k with company match
• 3 weeks Paid Time Off and Paid Holidays
• Tuition & Certification Reimbursement

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