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BPO - Permanent (W/M/X)

Work from home Full-time role Hiring

The vente-privee group has consolidated its various European brands, together made up of 6000 employees, under one unified conglomerate: Veepee. This coalescence marks a new chapter in its European history.

With Privalia, vente-exclusive, Designer & Friends, Eboutic and vente-privee, Veepee achieved a 3.7 billion Euro turnover as of 2018. Present in 14 countries now, Veepee is taking a leading role in the European digital commerce landscape.

Our 6000 employees have chosen a job at Veepee to spice up their daily lives! Our teams implement new technologies to fuel our strategies, offering our customers the best possible experience.

Are you eager to learn? Veepee offers you a variety of trades to develop your career, enabling you to renew your skills constantly. Tech, logistics, sales, marketing, sales production: join us on an exciting, digital-centered journey.

JOB DESCRIPTION

  • As Business Process owner, you are a cornerstone of the organization, working on improving Crea and Post Production processes, successfully managing the DMAIC process (Define, Measure, Analyze, Improve, Control) for your area of responsibility. Centrally positioned in the organization, you are the link between the group function you represent and the different countries, the Tech, Data, Finance, Internal Control teams as well as the other group functions.
  • TASKS

  • Process design & improvement
  • Document current processes with associated KPIs
  • Challenge and optimize current processes, identifying non-value added activities & looking out for best practices
  • Co-construct target processes with the main stakeholders, ensuring alignment across countries, working closely with the different entities in making the processes converge
  • Design, test & implement target processes
  • Continuously identify, test & implement process improvements to improve performance and productivity
  • Process performance monitoring
  • Identify KPIs to measure business process performance
  • Continuously monitor process performance through KPIs
  • Benchmark with market best practices
  • Business requirements
  • Translate processes into product business requirements when needed
  • Review and validate tech solutions
  • Prioritize business needs along with product teams
  • Change management
  • Manage the change along with group functions & regions
  • Ensure adoption
  • Support training efforts (document and train the teams)
  • REQUIREMENTS

  • 3+ years of experience in a middle management or senior role
  • Data-driven, you are strong with numbers and have good Excel skills
  • Structured, rigorous and analytical
  • Strong aptitude for process thinking and improvement
  • Proven ability to research and implement new technologies
  • Leadership skills, you are able to challenge, influence others, and positively manage change
  • Proactive, organized and independent, you can drive things forward
  • Excellent oral & written communication skills
  • Adobe package knowledge mandatory, Blender and Figma Valued
  • Fluent level of English is a must, Spanish and French valued
  • Passion for Image and Creativity in general and AI in specifically
  • Knowledge of Lean management principles is valued
  • BENEFITS

  • Flexible Office with up to 2 days smartworking
  • Online language learning Platform
  • Connected fridges and inter-company dining.
  • Intensive workday on Friday
  • Health Insurance
  • Holidays: 27 days
  • Additional Information

    The Veepee Group processes your data collected as part of the management of your recruitment in order to manage your application file for the position for which you have applied. To find out more about our

    personal data protection policy, we invite you to consult it on our career site. apply to this job

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