Program Performance Lead - Delta Dental of MA

We are seeking an experienced and results-driven Program Performance Lead to lead and manage strategic initiatives in productivity analysis, operational audits, vendor performance, and compliance oversight. This role is pivotal in driving organizational efficiency, ensuring adherence to compliance requirements, and fostering strong vendor partnerships to achieve strategic objectives. PRIMARY JOB RESPONSIBILITIES: Program Performance and Operational Auditing • Develop and implement standardized auditing protocols in collaboration with leadership. • Conduct operational audits to assess compliance, identify areas for improvement, and recommend actionable solutions. • Generate detailed audit reports and monitor the implementation and effectiveness of recommendations. • Coordinate the collection of reports and data for comprehensive productivity and performance audits. Compliance and Risk Management • Manage incoming compliance requests, ensuring timely and accurate responses to internal and external stakeholders. • Assist in developing materials for risk assessments and workforce education on operational compliance and risk management. • Lead audits of high-risk areas, ensuring policies and controls align with industry standards and best practices. • Maintain and enhance risk management tools, methodologies, and reporting systems. • Collaborate with management to strengthen internal controls and address compliance gaps. Vendor Performance and Contract Oversight • Oversee vendor performance to ensure compliance with contractual obligations and service level agreements. • Monitor and evaluate vendor performance using metrics, scorecards, and dashboards. • Develop performance benchmarks and implement vendor performance improvement plans as needed. • Identify and resolve vendor performance issues, discrepancies, and risks. • Ensure vendor adherence to compliance standards and corporate policies. • Partner with legal and procurement teams to manage contracts and resolve performance issues. Process Optimization and Special Initiatives • Analyze trends and identify opportunities to enhance organizational processes, compliance response systems, and vendor relationships. • Collaborate on developing and implementing performance-driven strategies and systems enhancements. • Contribute to the creation and refinement of organizational policies and standards. • Serve as a subject matter expert on vendor management and operational compliance. JOB QUALIFICATIONS: Required: • Bachelor’s degree in business administration, finance, operations management, or a related field. • 7+ years of experience in program performance management, operational auditing, risk management, or vendor oversight. • Proven ability to lead cross-functional teams and manage complex initiatives. • Expertise in data analysis, compliance management, and performance monitoring tools. • Strong communication, problem-solving, and decision-making skills. • Knowledge of compliance standards, internal control frameworks, and industry best practices. Preferred: • Advanced degree or certifications (e.g., PMP, CIA, CISA, etc.). • Experience with compliance systems, vendor relationship tools, and contract management. • Background in developing and delivering training programs for organizational development. PHYSICAL DEMANDS: • Incumbent must be able to communicate effectively. • Desire to work remotely and in a professional office setting. • Ability to operate personal computer and related technologies. The specific statements shown in each section of this description are not intended to be all-inclusive. They represent typical elements and criteria necessary to successfully perform this position. •

• In accordance with Delta Dental of Massachusetts’ Compliance Plan, all employees must conduct Delta Dental of Massachusetts business and activities in accordance with applicable laws, regulations, professional standards, and ethical standards and report potential compliance or ethical issues to Delta Dental of Massachusetts’ designated Compliance Officer. **

Delta Dental of Massachusetts’ Affirmative Action Program affirms our commitment to make reasonable accommodations for known physical or mental limitations of otherwise qualified individuals with disabilities or special disabled veterans unless the accommodation would impose an undue hardship on the operation of our business and activities. Please see Human Resources for additional information regarding this program. Apply Job!