Student Account Specialist /Part-Time/

Quantic is seeking a highly motivated and skilled individual with excellent customer service skills to fill a part-time position as a Student Account Specialist. The ideal candidate will have previous experience working with student accounts, collecting tuition payments and fees, and managing numerous CRMs. The successful candidate will: • Provide guidance to students on financial policies and procedures related to all aspects of the student account throughout the student life-cycle at Quantic • Be responsible for accepting and posting of payments, issuing receipts, and reconciling respective transactions • Support students in obtaining appropriate documentation for tuition and/or employer reimbursement • Work with various departments to streamline and implement the tuition and/or employer reimbursement process • Process refunds as needed • Assist in the management and maintenance of appropriate data and reporting • Convey a professional image and maintain positive, professional and helpful interactions with students, staff, faculty, and external customers • Resolve account-related issues An equivalent combination of education and experience may be considered. Experience includes: • Bachelor's degree or higher • Minimum of one (1) year of related experience (an equivalent combination of education and experience may be considered) • High level of attention to detail and critical thinking skills • Strong interpersonal, written, verbal, grammatical skills • Exceptional student service skills • Knowledge of Microsoft Word and Excel • Experience with CRMs such as Salesforce • Commitment to working in a collaborative environment Preferred experience: • Previous remote work experience Pedago supports workplace diversity and does not discriminate on the basis of race, color, religion, gender identity/expression, national origin, age, military service eligibility, veteran status, sexual orientation, marital status, physical or mental disability, or any other protected class. We are proud to offer part-time employees the following benefits: • Flexible, remote work environment • Paid sick leave • Tuition-free enrollment in Quantic/Valar degree and/or certificate programs after 3 months of service Original job Student Account Specialist /Part-Time/ posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs. Apply Job!