Content Moderator - Danish - Hybrid Qormi or remote from anywhere in Malta

Position : Content Moderator Location : Hybrid Qormi Malta (office) or remote from anywhere in Malta Employment type : Fulltime DUTIES AND RESPONSIBILITIES : • Review usergenerated content (e.g. sales ads) • Support users and answer their questions via email • Respond to customer inquiries on all topics related to the online marketplace • Participate in regular training sessions to learn and maintain expert knowledge of publication rules market trends and moderation best practices • Provide feedback to managers on trends common enduser mistakes and questions • Give an input on improvements of publication rules to improve user experiences • Follow communication procedures and policies • Evaluate and make decisions in accordance with defined policies and guidelines. REQUIREMENTS : • Native / fluent in Danish both verbal and written. Fluent in English (minimum B2 level) • Previous experience in content moderation customer care and / or online business will be considered as an advantage • Computer literate with working knowledge of Microsoft Office applications • Flexible and able to make quick decisions in a dynamic environment • Conscientious and reliable • Strong attention to detail • Customer focused with willingness to assist • Team player. BENEFITS : • Competitive salary and benefit package • Extra days of vacation on top of common allowance • Free fruit tea and coffee if you prefer working in the office • Ability to work from home when working late shifts and weekends • Free day transport to the office from certain areas within Malta • Team performance bonus and working from home allowance • Corporate discounts for gym memberships shops and taxis • Private Health Insurance eye care tests health and wellbeing professional support • Comprehensive training and constant feedback • Relocation support for international applicants. Apply Job!