Collections Agent - Fully Remote, No Weekends, No Evenings
About the role: We are a fast-growing company currently looking for Collections/Customer Service Agents who will be responsible for managing business accounts, updating payment methods, reconciling, and collecting outstanding account receivables. This is a remote work model. Aside from in-person new hire training and additional skill-based training, as needed, the position is an entirely work from home. We Offer: ? Competitive Pay - An hourly rate of $17.00 ? No weekend work. The hours are Monday through Friday from 8:00am to 4:30pm. ? Paid time off ? Full time hours ? Fully paid training ? Health, Dental and Vision Insurance ? 401K plan with a guaranteed 3% annual company contribution ? Remote Work except all new hire training and additional skill-based training (as needed) will be conducted in person on site at our San Antonio office location near the airport. Responsibilities & Duties: ? Contact existing customers with overdue accounts or expired recurring payment methods, via phone, email, and mail to update their recurring form of payment and facilitate any outstanding payment collections. ? Complete initial trace work using online tools and verify customer information. ? Negotiate payment plans and terms with customers to resolve outstanding balances. ? Document all collection activities accurately and maintain detailed customer files to ensure data integrity. ? Follow up on payment commitments and monitor payment arrangements to ensure compliance. ? Identify and escalate accounts that require further action, such as legal proceedings or credit reporting. ? Collaborate with the accounting team to reconcile accounts and address billing discrepancies. ? Provide regular reports on collection activities and account statuses to management. ? Deliver professional and courteous customer service. ? Participate in training programs. Qualifications and Skills: ? A minimum of one year collections and customer service experience is required. ? Exceptional customer service skills ? Excellent verbal and written communication skills ? Fully bilingual in Spanish is a strong asset. ? Expertise working within the Net Suite CRM is also a strong asset ? Strong negotiation, persuasion, and conflict resolution skills. ? Strong problem-solving abilities and a strong attention to detail. ? Lead by example through positive communication, professional overall demeanor, and time and attendance ? Able to accept feedback and implement those changes. ? Highly organized, able to self-prioritize work and have great time management skills. ? Ability to work and produce in a fast-paced environment. ? Proficient computer skills including e-mail, internet, Word, and Excel. ? To work remotely you must be able to connect your assigned computer equipment via Ethernet cable or secured Wi-Fi (WPA2 Personal with a strong password) and have reliable internet with 30Mbps download and 10Mdps upload speed. Apply Job!