Healthcare Customer Service ( HRA- Population)

Job Title: Healthcare Customer Service ( HRA- Population) Job Duration: 4 Months Contract ( Possible Extension ) Schedule: Monday - Friday, 8:00 AM - 5:00 PM (CST/EST) Location: Remote Pay Rate:- $ 17 / hr On W2 Duration: 4-6 month Job Responsibilities The Medicare Population Health HRA Care Navigator will:

• Conduct telephonic outreach to Cigna Healthcare Medicare customers to complete health screenings.
• Educate customers on plan benefits and address gaps in care.
• Coordinate with internal teams to ensure timely hand-off to appropriate care teams.
• Document all interactions for regulatory review.
• Assist with scheduling medical appointments and connecting customers to case management and community resources.
• Escalate customer concerns or issues appropriately.

Required Skills & Qualifications

• Strong written and verbal communication skills with an empathetic attitude.
• Proficiency in navigating computer applications, including Microsoft Outlook, Excel, Word, and dual-monitor setups.
• Ability to handle multiple tasks, set priorities, and develop action plans with attention to detail.
• Knowledge of healthcare and regulatory requirements with an emphasis on Medicare.
• Experience in managed care, health services, or population management is preferred.

Education:

• High school diploma required; college degree preferred.

Experience:

• 1+ years in managed care or a related healthcare field.
• 1+ years involving telephone contact and process management preferred.

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