Healthcare Advocate (Remote)
Solace is a healthcare advocacy marketplace that connects patients and families to experts who help them understand and take charge of their personal health.
About the Role
As a Healthcare Advocate for Solace, you will be a resource via phone, email, and video for Medicare patients throughout their healthcare journey. In this role, you will navigate patients through difficult and complex health concerns to help them achieve their health and wellness goals. You'll be an empathetic listening ear and an action-oriented guide who knows what to do to solve patient problems-and actually does it. About Solace By harnessing the power of human connection through technology, Solace is transforming healthcare in the U.S. Healthcare in the U.S. is fundamentally broken. The system is so complex that 88% of U.S. adults do not have the health literacy necessary to navigate the system without help. By helping people work with professional health advocates, Solace serves as an integral, personal... support layer for health issues in a way that the health system can't. Using proprietary technology to match patients with experienced advocates, Solace cuts through the red tape of healthcare and helps individuals and families make informed decisions that result in better outcomes. Solace is a Series A startup founded in 2022 and backed by Inspired Capital, Craft Ventures and Torch Capital. We have a lean, fully-remote U.S. team distributed coast-to-coast. Check out our funding announcement in the WSJ here and our website at https://solace.health What You'll Do Learn the Solace systems, tools, technology, partners, and expectations, while also providing your unique expertise in every interaction. Build strong, trusting relationships with Medicare patients, where listening and empathy are the foundation for every interaction. Be able to identify and prioritize Medicare patients' needs and assist them to maintain a streamlined care continuum. Develop patient care plans to holistically address social determinants of health, i.e. food resources, transportation access, and support at home. Build the systems of the future in working with Medicare patients. What You Bring to the Table Endless empathy for people, and a strong ability to fight for those who can't. Strong clinical skills with strong organizational skills to match. You can balance multiple tasks and work under pressure without sacrificing organization in your communications and documentation. Pride in your technical savvy. You have the ability to quickly and fluently learn new systems and softwares. Extreme bias toward action and execution. Fearless feedback. You care about forging the system that empowers better patients outcomes, and you're not shy about sharing your thoughts. Up for the Challenge? We look forward to meeting you Apply Job!