HR Assistant II - Remote Call Center

Employer Industry: Human Resources Solutions Why consider this job opportunity... - Opportunity to work fully remote, providing flexibility in your work environment - Contract position with a duration of 26 weeks and potential for extension based on performance - Engage in meaningful interactions that build trust and support for employees - Collaborate with cross-functional teams to enhance processes and policies - Join a company recognized for excellence in client and talent service What to Expect (Job Responsibilities): - Serve as the first point of contact for employee inquiries related to Leave and Disability - Resolve inquiries through phone, chat, and email, ensuring a high level of customer service - Utilize documentation and resources to address employee questions and expedite processes - Adjust case management plans based on individual employee needs and situations - Collaborate with partner teams to update and improve policies and procedures What is Required (Qualifications): - Strong customer service and support experience - Effective communication skills, both verbal and written - Ability to conduct research to find answers and information - High judgment and critical thinking skills for analyzing leave and accommodation requests - Must have a dedicated workspace at home to perform job responsibilities effectively How to Stand Out (Preferred Qualifications): - Previous experience in HR or related fields - Familiarity with leave and disability policies - Experience in a remote work environment - Ability to handle sensitive information with discretion - Strong problem-solving skills #HumanResources #RemoteWork #CustomerService #JobOpportunity #DiversityAndInclusion At Talentify, we prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. Talentify is not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer Apply Job!