Call Center Representative (Remote)

Job Summary: We are seeking a dedicated and empathetic Customer Service Representative / Call Center Agent to join our team. The ideal candidate will handle customer inquiries, resolve issues, and provide excellent service via phone, email, and chat... Key Responsibilities: ? Answer incoming calls and respond to customer emails and chats promptly. ? Resolve customer complaints and issues efficiently and courteously. ? Provide accurate information about products and services. ? Maintain customer records by updating account information. ? Follow communication procedures, guidelines, and policies. ? Escalate unresolved issues to appropriate teams for further assistance. ? Meet personal/team targets and call handling quotas. Requirements: ? High school diploma or equivalent. ? Proven customer support experience or experience as a client service representative. ? Strong phone contact handling skills and active listening. ? Familiarity with CRM systems and practices. ? Good knowledge of Microsoft Excel. ? Excellent communication and presentation skills. ? Ability to multi-task, prioritize, and manage time effectively. ? Should have working knowledge of Microsoft Office skills (excel in particular) and dual monitor handling. ? Willing to work in 24/7 environment and sign a service agreement as per company norms. ? Ability to work in flexible work schedule, including holidays & weekends Job Types: Full-time, Contract Pay: $13.50 per hour Expected hours: 40 per week Benefits: ? Dental insurance ? Vision insurance ? Work from home Schedule: ? 8 hour shift ? Day shift ? Monday to Friday ? Weekends as needed Education: ? High school or equivalent (Preferred) Experience: ? Call center: 1 year (Preferred) ? Customer service: 1 year (Preferred) ? Medical / health care domain: 1 year (Preferred) ? Microsoft Excel: 1 year (Preferred) ? spreadsheet in excel: 1 year (Preferred) ? inbound/Outbound calling: 1 year (Preferred) Work Location: Remote Apply Job!