Support Specialist I (Remote)

Employer Industry: FinTech Why consider this job opportunity... - Salary up to $23.00 per hour - Opportunity for overtime pay for hours worked beyond the standard work week - Supportive and collaborative work environment with a focus on customer satisfaction - Chance to contribute to process improvements and enhance the customer experience - Access to tools, resources, and mentorship for career growth and development - Be part of a diverse and inclusive team that values innovative thinking What to Expect (Job Responsibilities): - Effectively resolve customer inquiries in a considerate and timely manner via email, phone, and chat - Compose thoughtful, personalized responses for a variety of customer requests - Triage incoming requests and identify trends in customer issues to flag for the team - Document bugs for the Engineering teams and communicate technical problems clearly - Contribute to team goals and share knowledge through mentorship and collaboration What is Required (Qualifications): - Must be located within the greater Salt Lake City, UT area - Passionate about customer support and its role in a customer-centric team - Strong verbal and written communication skills - Ability to communicate technical problems tactfully and clearly - Demonstrated empathy, diplomacy, and poise under pressure How to Stand Out (Preferred Qualifications): - Bachelor's degree - Experience in the FinTech industry - Prior experience in a customer-facing role, ideally in a support function - Currently hold or have recently held a Series 7 and/or 63 securities license - Willingness to work overtime #FinTech #CustomerSupport #CareerGrowth #TeamCollaboration #DiversityAndInclusion At Talentify, we prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. Talentify is not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer Apply Job!