Associate - Digital Product Management

You Lead the Way. We’ve Got Your Back. With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities, and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally. At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong. Join Team Amex and lets lead the way together. As part of... our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives. Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems. American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source. And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development. Find your place in technology on #TeamAmex. It takes exceptional people to create exceptional products. We’ve built one of the most respected service brands in the world by creating products that set the standard for ease, convenience, security and innovation. Our product managers are at the center of it all, collaborating with business leaders, partners and engineering teams to shape the products of the future. If that fits your career vision, look no further. The product of great thinking. As a key link in the product development process no two days here will be the same, but there are some things you can count on doing: - Work with customers, key stakeholders, and partners to define a product vision and roadmap - Understand and apply new trends and competitive best practices into product roadmap and requirements - Support development of appropriate tracking and reporting to determine product performance - Work closely with the design and technology teams to develop, test and deliver defined capabilities. How will you make an impact in this role? As part of the Technology Business Management Organization, the Business & Vendor Management team is responsible for the overall Contractor Lifecycle. This includes all activities required to support the onboarding, offboarding, changes, and payment processes required to manage our contractor population. This represents a significant portion of our overall workforce and therefore focus on standardized processes and tools is essential. The Associate Product Manager will work in close partnership with various stakeholder globally to support the overall Contractor Lifecycle. This will include gaining in-depth knowledge of the processes and associated tools. The Product Owner will be customer facing which will include providing training and guidance to our end users and identifying enhancements that support an improved customer experience.

Key Responsibilities

Include: • Supports multiple customer contact channels including Slack and Email to ensure seamless service enabling following the sun support • Facilitates communication to end users about enhancements and upcoming releases • Identify process and tool enhancements to improve the Contractor Lifecycle customer journey • Coordinates with Global partners in Manila and India for resolution of pending items • Works closely with Internal Stakeholders, End Users, Product Owner(s) and technology team to identify, develop and test enhancements • Reviews/demonstrates functionality with stakeholders and customers Minimum Qualifications: • 3 + years’ end user customer service focused experience, supporting project/product management • Experience in data analysis and analytical decision-making • Experience with process improvement projects • Experience with Microsoft Suite experience Preferred Qualifications: • Experience with Portfolio/Financial Management • Bachelors Degree • Excellent communication skills with the ability to engage, influence, and inspire business partners • Experience with Agile and Scrum software development methodologies • Excellent written & verbal communication • Problem solving, organizational and analytical skills • Experience working with rapid and iterative development teams. Salary Range: $60,000.00 to $110,000.00 annually + bonus + benefits The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors. We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include: • Competitive base salaries • Bonus incentives • 6% Company Match on retirement savings plan • Free financial coaching and financial well-being support • Comprehensive medical, dental, vision, life insurance, and disability benefits • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need • 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) • Free and confidential counseling support through our Healthy Minds program • Career development and training opportunities For a full list of Team Amex benefits, visit our Colleague Benefits Site. American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. We back our colleagues with the support they need to thrive, professionally and personally. Thats why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually. US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the Pay Transparency Policy Statement. If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters. Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions Apply Job!